Associate Manager - E-Commerce

Company Overview

E-Commerce Strategy and Execution

• Participate in designing the e-commerce strategy across grocery marketplaces, bricks-and-clicks, generalist pure players, and food pure players.
• Execute strategy through key e-retailer relationships, product availability, execution quality, trade marketing, and business performance analytics.
• Identify innovative ways to reach more consumers and create incremental business opportunities.

Planning and Account Management

• Lead forecast accuracy and participate in annual financial and volume planning.
• Manage external relationships and develop strategic Joint Business Plans with e-commerce pure players.
• Contribute to Joint Business Plans for grocery marketplaces and bricks-and-clicks channels.
• Manage day-to-day relationships with e-commerce suppliers and agencies.

Operations and Profitability

• Monitor orders, payment collection, finance reconciliation, fill rate, out-of-stocks, and delivery time.
• Drive profitability through financial mix analysis, trade spend, trade marketing, and marketing analysis to achieve expected ROI.
• Collaborate with Marketing, Trade Marketing, Sales, Supply Chain, and Finance to improve innovation, efficiency, and consumer service.

Insights and Reporting

• Use shopper path-to-purchase insights to improve conversion, satisfaction, and loyalty.
• Report business achievement and e-commerce sales fundamentals KPIs to management.

Key Performance Indicators

Work Experience Requirements

• At least 3 years of experience in e-commerce sales or key account management within the UAE market.
• Direct, hands-on experience managing accounts on Amazon and/or Noon from the brand, vendor, marketplace, or account side.
• Experience in FMCG, preferably within the food category, is preferred.
• Ability to work within different e-commerce partner business models.

Qualification

• Bachelor’s degree in Business Administration, Marketing, or a related field is required.
• MBA or postgraduate degree in Business, Marketing, or E-commerce is preferred.