Associate Managed Services Information Security Analyst

Role overview

Responsibilities

• Detect and respond to security incidents, report security events, conduct threat hunting, and tune security content.
• Tune the MSSP platform and client SIEM with client stakeholders and internal teams.
• Explain security findings to clients, recommend system changes, and answer security-related questions.
• Contribute improvement ideas for supported security tools, technologies, and services.
• Follow SOPs, customer run books, and standard processes while proposing improvements.
• Maintain documentation and use knowledge articles in incident diagnosis and resolution.
• Support incident handling across endpoint protection and enterprise detection and response tools, including attack analysis, malware analysis, and network and computer forensics.
• Learn and use LAN, Windows, Linux, and general security infrastructure knowledge.
• Monitor service delivery against SLAs and maintain relevant records under guidance.
• Collaborate with colleagues in a global Cyber Defense Centre team working 24/7 rotational shifts.

Qualifications and experience

• Bachelor's degree or relevant qualification in IT, computing, or a related field.
• Entry-level experience in SOC analysis operations and SIEM investigations.
• Entry-level experience with firewalls, IPS, IDS, proxies, and other security technologies.
• Entry-level experience providing client technical support and handling incidents end to end.
• Entry-level experience configuring or managing security controls, including SIEM, EDR, NDR, UTM, SOAR, or honeypots.
• Knowledge of security architecture, modern computer systems, networks, and how they can be compromised.
• Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, or CISM are advantageous.
• Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, or CCSA are advantageous.
• Strong customer service orientation, proactive thinking, problem-solving, attention to detail, analytical thinking, and communication.
• Ability to remain calm under pressure and stay current with emerging technologies.

Workplace

• Hybrid working.

Schedule

• Global team operates 24/7 on rotational shifts.