Associate Entertainment Manager

Company

Role summary

Venue and guest operations

• Support daily venue operations and conduct inspections for cleanliness, presentation, and operational standards.
• Monitor facilities and equipment, report faults, and coordinate corrective action.
• Implement brand standards, service procedures, and customer experience initiatives.
• Lead teams toward operational and sales targets, promote upselling, and build product awareness.
• Handle customer concerns, complaints, and service recovery.
• Complete daily, weekly, and monthly inspections, audits, and compliance checklists.
• Review customer feedback and NPS performance and implement guest-experience action plans.

Team and financial operations

• Manage team deployment, rotations, breaks, and staffing levels across entertainment zones and food-and-beverage outlets.
• Conduct team briefings and provide coaching, mentoring, and training; monitor grooming, attendance, conduct, and standards.
• Support revenue growth through staffing, cost control, and operational planning.
• Ensure cash handling and cashier reconciliation; review revenue reports and performance metrics.
• Manage stock counts, inventory control, stock variances, and reconciliations.
• Support purchasing through requisitions, purchase orders, stock receiving, and inventory verification.
• Promote compliance with health, safety, security, food safety, and regulatory requirements.
• Provide floor support during peak periods and special events; execute company initiatives, service standards, and culture programs.

Experience and skills

• Minimum 4–5 years of experience in a high-volume entertainment, hospitality, or leisure environment.
• Minimum 2 years in a Team Leader, Supervisor, or equivalent leadership position managing medium to large teams.
• Strong understanding of entertainment venue operations, food-and-beverage service, and customer experience management.
• Experience driving operational KPIs, sales performance, and service excellence initiatives.
• Strong leadership, coaching, team engagement, performance management, analytical, problem-solving, and decision-making skills.
• Knowledge of inventory management, stock control, and cash handling procedures.
• Excellent communication, interpersonal, and stakeholder management skills; able to perform under pressure.

Schedule

• Flexible to work shifts, including evenings, weekends, and public holidays, and support new project openings when required.

Preferred qualifications

• A certificate, diploma, or course in Hospitality or a related field is preferred.
• PIC Level 3 certification or an equivalent regulatory requirement is an advantage.

Company environment

• The company describes a dynamic, collaborative environment that encourages innovation, growth, and development.