Associate

Description

Job Title

Associate

Location

AE

Organization Name

Client Services

Department Description

Brief Description

Detailed Description

The jobholder will be responsible for achieving customer delight by pleasantly andprofessionally servicing walk-incustomers as one stop shop by providing accurate and timely product / servicesinformation, generating new business, servicing life cycle including renewals and executing other service requestswithin defined authority (i.e. claim intimation); act as a liaison among customer and various internaldepartments and resolve any emerging bottlenecks/complaints with accuracy andefficiency. The job holder will be additionally responsible for servicinginternal customers as per the roles and responsibilities defined from time totime..

Job Requirements

Greeting the customercourteously, professionally with pleasing personality. Attending to their requirements diligently.Providing information on Sukoonproducts by understanding customer requirements and executing them as per Sukoonpolicy.Providing quotes on preunderwritten products (i.e. Consumer Lines)Issuing policy documents,service documents and executing other service requests accurately, efficiently and timely as per Sukoon policy and guidelines.Registering customercomplaints in the Complaints ManagementSystem and resolve them either directly or conjointly with other concerneddepartments.Issuing policy documents,service documents and executing other service requests accurately, efficiently and timely as per Sukoon policy and guidelines for the definedinternal customers.Others as prescribed byline manager : Project, Report, Periodical Trainings, any other activity.Ensuring cleanliness inthe front desk area with amenities pertaining to customers are up to date.Ensure the monthlyconversion ratios are met.

Additional Details

UAEN only

How To Apply

Amount of Travel

Work At Home

Skills

SkillMinimum LevelMaximum LevelDesirabilityNo results found.