Associate

Description

Job Title

Associate

Location

AE

Organization Name

Distribution UAE

Department Description

Brief Description

Detailed Description

Developing long-term relationships with the assigned portfolio of clients, connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure timely and successful service delivery. To perform variety of tasks, experience, and judgment to plan and accomplish goals. Lead and direct the work of cross-functional internal team that can ensure quality deliverables. Attention to detail, result oriented, wide degree of creativity and latitude is expected. Typically reports to Executive Customer Service & Senior Manager Customer Service.

Job Requirements

Act as a single point contact for the direct clients with the approach of long-term relationship. Responsible for delivering exceptional customer service on a day-to-day basis Help customers through email, phone, presentations and meetings. Develop a trusted advisor relationship with key accounts & customer stakeholders. Ensure timely and successful service delivery according to customer needs and objectives Communicate clearly, to internal stakeholders on the progress of initiatives and engagements with customers for retention. Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Manage data, monitor and analyse customer’s usage of our product and provide insights to Management. Responsible for working with the RM’s to onboard and integrate new clients and developing existing clients relationships. Administration responsibility to include communicating renewal terms, both Group Life & Medical. Review, collect documents and sanitize data for placement. Conduct on boarding presentation, provide utilization reports, pipeline updates & service TAT reports Liaise between the customer and internal teams for quality service deliverables Ensure implementation of control measures to manage operational risks. Responsible for Customer Retention(renewal) by providing quality service during the policy period, driving service strategies, process enhancements and other initiatives. Collating and preparing documents for submitting ex-gratia / business consideration claims to the Management for customer retention. Comply with and maintain knowledge of applicable policies, regulations, standards and best practices Determine customer service requirements and analyse customer related information to identify improvement opportunities and best practices. Maintain and apply technical / service skills and knowledge in management of the schemes

Additional Details

Proven records and knowledge of customer service in Insurance Industry, Account management Role or other relevant experience Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills Self-motivated and able to thrive in a results-driven environment Demonstrates ability to communicate, present and influence credibly and effectively at all levels of the organization. Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Natural relationship builder with integrity, reliability and maturity Ability to prioritize among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills, thus looking for constant improvement and efficient processes Keen attention to detail and adherence to deadlines

How To Apply

Amount of Travel

Work At Home

Skills

SkillMinimum LevelMaximum LevelDesirabilityNo results found.