Associate Director, Operational Excellence

Job requirements

• Bachelor's degree in a technical discipline (Engineering, Technical Studies, or equivalent), with relevant certifications or technical leadership training considered an asset.

• 8-12 years of progressive experience in critical infrastructure or mission-critical operations, preferably within hyperscale, colocation, or large-scale industrial environments.

• Demonstrated experience supporting or building KPI tracking, audit frameworks, or operational governance processes across multiple sites.

• Experience operating across the construction-to-operations boundary, including facility onboarding and commissioning handover.

• Demonstrated progression from hands-on site-level execution toward broader operational governance or process improvement work.

• Strong communication and stakeholder management skills, with the ability to influence without direct authority across site teams.

• Sound technical judgment and ability to operate with a degree of autonomy while aligning with enterprise standards.

Job responsibilities

• Support the rollout and adoption of standardized operating procedures, maintenance playbooks, and technical documentation across assigned sites, reinforcing operational standards, governance, and execution discipline in maintenance effectiveness, work execution, and operational planning.

• Coordinate internal operational reviews and audits to assess site adherence to company and customer requirements, identifying and closing operational consistency gaps across the portfolio through corrective action.

• Assist in developing and maintaining performance frameworks, KPIs, and governance processes — including dashboards covering maintenance completion, work order resolution, and labor efficiency — that support asset and system performance optimization, leadership visibility, and decision-making as the portfolio scales while maintaining reliability.

• Act as a key liaison supporting operational readiness during the transition from construction and commissioning into live operations, supporting new site ramp-up and resolving coordination gaps between disciplines.

• Identify opportunities to bring select maintenance and operational functions in-house where doing so improves cost efficiency or reliability outcomes, while helping establish operating parameters, guardrails, and risk-based limits that protect asset health.

• Partner cross-functionally with other functions on initiatives affecting site readiness, scalability, and operational performance, contributing to scalable operating models, systems, and practices that support growth.

• Contribute to the design and delivery of onboarding and training programs for operations personnel, including scenario-based readiness and emergency response exercises, strengthening technical competency, workforce development, and knowledge transfer across the organization.

• Support standardization of SOPs/EOPs/MOPs and technical documentation processes to reduce approval timelines and strengthen audit and compliance readiness.

• Provide input into enterprise-wide operational governance frameworks and help institutionalize lessons learned across sites, driving consistency, repeatability, and operational excellence globally.

• Serve as a point of contact between site-level operations teams and corporate operational excellence initiatives, supporting organizational readiness and leadership development across the business.

Job benefits

• Actual compensation will be determined based on factors such as experience, qualifications, and market data for the region.

• Total Compensation package may be inclusive of short-term and long-term incentives.

• Relocation (as applicable and based on successful candidate circumstances)

• Medical, dental, and vision insurance coverage – 100% company paid for employees, 75% company paid coverage for dependents

• Company-paid life and disability insurance

• Voluntary life, critical illness, and accident coverage available

• Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan

• Employee Assistance Program and wellness resources

• 401(k) retirement plan with company match

• Financial wellness tools and resources

• Paid Time Off (PTO) and paid holidays

• Opportunities for advancement and internal mobility

• Training and personal development opportunities

• Company events and team-building activities