Associate Director, Commerce

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com .

Role Summary and Impact

As an eCommerce Account Director, you will be responsible for the coordination and delivery of your client accounts across platforms whilst operating as the main campaign activation point of contact for our clients.

Utilising platform expertise and account management practices, you’ll ensure effective management of projects to brief, schedule and budget. Ultimately, you’ll work to deliver industry-leading eCommerce campaigns which exceed our clients’ expectations.

The role will involve line management of more junior members of the team, overseeing their work and development to successfully deliver to client expectations.

We are looking to continue our exceptional growth, seeking an eCommerce Account Director to come and join the growing community in eCommerce Practice.

Responsibility for the output of your team, both client facing and operational, and accountability for adherence to controls and best practices.

Strategic understanding of the clients’ business and KPIs, keeping up to date with latest industry news and proactively spotting trends, product releases, and other opportunities which could enhance our activity.

Maintain a forward thinking and innovative approach in the development of all activity.

Develop strong relationships with your client and key suppliers, leading team communications with these stakeholders. Be able to communicate with clients on subject matters (even outside of your remit) and provide them with useful insight.

Take responsibility for your team’s development and career progression within the agency.

Play an active role in recruitment and interviewing processes to build strong teams.

Communication lead with the client contacts, media partners and internal stakeholders with the support of the Senior Associate Director when required.

Develop strong relationships with your client, and key suppliers. Foster a good working relationship across client team stakeholders to facilitate flawless execution of plans.

Helping to drive process automation through adoption of technology and efficient ways of working.

Lead on application and adherence to all areas of activation related finance process.

Contributes to the development of strategic revenue and services opportunities.

In-depth understanding of eCommerce campaign set-up, management, optimisation and reporting across media owner and technology vendor platforms including Amazon, Citrus, Criteo, bid management and Nielsen IQ or similar

Amazon DSP and AMC capability beneficial

Excellent understanding of the strategic and tactical application of eCommerce and digital marketing in general

Proven project management, leadership and people management experience.

Data-literate – aware of the available resources and how to turn data into insights that shape clear strategic opportunities

Keen to drive continued specialism excellence and client account performance

Operationally proficient

Attention to detail

Calm under pressure

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

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