Associate Director Business Services, Solutions Delivery

About the role

Technology solution delivery

• Lead end-to-end delivery of complex IT solutions across the P&O technology landscape, including initiation, planning, execution, governance, risk management, assurance, and transition to operations.
• Drive strategic initiatives while maintaining platform stability and business continuity and meeting enterprise architecture, security, compliance, and operational standards.

Technical and program leadership

• Provide technical leadership from demand assessment through deployment and operationalization; work with architects, product managers, and engineering teams on solution approaches.
• Review designs for scalability, maintainability, security, and cost efficiency; promote modern delivery practices, automation, and continuous improvement.
• Lead global programs with multiple workstreams and vendors; establish roadmaps, milestones, resource plans, budgets, and governance.
• Manage scope, timelines, risks, dependencies, quality, and stakeholder expectations.

Stakeholders and service operations

• Build trusted relationships with senior business and technology stakeholders, translate business objectives into delivery plans, and lead steering committee and governance discussions.
• Manage strategic vendor relationships and hold partners accountable for delivery outcomes.
• Oversee operational health and lifecycle management of technology products and services; drive service improvements, process optimization, and operational efficiency.
• Support incident and problem management, release governance, delivery readiness, knowledge transfer, and support model alignment.

Essential requirements

• Bachelor’s degree in IT, Computer Science, Engineering, Business Information Systems, or a related discipline, or equivalent experience.
• At least 15 years of experience in IT solution delivery, technology consulting, program management, or enterprise application delivery.
• Experience managing complex global initiatives from concept through deployment, including delivery budgets and resource plans.
• Strong understanding of enterprise application architecture and systems integration; experience delivering SaaS and cloud-based solutions.
• Understanding of SDLC and Agile delivery methodologies.
• Demonstrated experience leading large, complex global implementations and cross-functional, geographically distributed teams.
• Excellent communication and stakeholder management skills; experience in highly regulated, global enterprise environments.

Desirable experience

• HR technology, Workday, SuccessFactors, Payroll, Employee Experience, or Knowledge Management experience is advantageous.
• A relevant master’s degree is preferred.
• API and integration architecture, data and analytics platforms, AI, automation, digital workplace technology, and ITIL/service management knowledge are desirable.