Associate Director - AMAALA Networks (Primary)

Job Purpose:

The role shall assist, oversee & direct the delivery of the field Operations and Maintenance for Wet utilities within RSU, thereby ensuring seamless support towards all the field-based users of Utilities services. He/she shall supervise end-to-end in-field operations and maintenance processes, create guiding principles & lay clear directions for on-site teams and ensure continuous improvement across in-field operational methods adopted by the team.

The role will work closely with all Utility RSU/RSG departments together with the asset owner where the equipment is located.

Moreover, the incumbent will be responsible for managing the maintenance and reliability strategy, field operational objectives, field maintenance operations. He/she shall ensure overall functioning of field operations and maintenance within stipulated budget & timelines established within RSU thereby ensuring compliance towards processes and guidelines laid, proactively measuring operational efficiency & suggesting course corrections, and managing prompt response towards escalations through the team.

Job Responsibilities:

Strategic Contribution

• Contribute to the development and implementation of the annual business plan RSU Field Operations & Maintenance function to deliver RSU and RSG vision & mission.
• Ensure that the overall field operations and maintenance strategy is translated into operational business plans for the management of on ground operations and maintenance across dry and wet utilities aligned with RSU goals and monitor the performance and execution of those plans to achieve functional objectives and deliver the company s strategy.
• Manage the development & implementation of initiatives focused on driving optimization across field operations and maintenance function within RSU.
• Oversee the incorporation of new technologies across field operations & maintenance within Wet utilities to enhance reliability and efficiency of the utility services offered.
• Ensure up-keep of production systems and processes across Wet utilities to meet RSU objectives in terms of price, quality, and delivery targets.
• Create robust plans & ensure implementation for periodic maintenance and operation of Utility assets to maximum efficiency and reliability.
• Establish appropriate governance mechanisms within team to address all repairs within agreed timelines.
• Provide direction to the field operations & maintenance team, fostering a culture of collaboration, innovation, and continuous improvement.

Field Operations & Maintenance

• Manage daily operational activities related to field operations and maintenance, ensuring timely and efficient service delivery to customers.
• Contribute to the development and implementation of operational strategies aimed at enhancing the performance of field operations and ensuring reliability and quality of services.
• Establish guidelines for ensuring periodic monitoring of on-ground facilities and equipment condition, identify opportunities for preventive and corrective maintenance activities thereby ensuring optimal availability and reliability.
• Manage implementation of corrective actions identified during emergencies, operational disruptions, equipment breakdowns, or quality concerns, under the guidance of the Director Field Operations & Maintenance.
• Assist in managing escalations of risks and coordinating responses to minimize operational impact.
• Support efforts to proactively manage compliance with processes, guidelines, and operational efficiency measures, under the Director's guidance.
• Assist in managing escalations related to compliance issues and contribute to initiatives for enhancing operational efficiency.
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