Manager - Handover

Overview

Job Responsibilities

• Lead the planning, execution, and continuous improvement of the client handover process across all residential projects, ensuring alignment with project timelines and operational readiness.
• Act as the primary liaison between Sales, Engineering, Legal, and other relevant teams to coordinate handover deliverables and resolve cross-functional issues.
• Oversee the development, implementation, and regular review of handover protocols, checklists, and client-facing materials.
• Ensure all required documents, compliance certifications, approvals, and physical assets are completed, reviewed, and delivered in accordance with RSG standards.
• Track and close any outstanding items from project teams, including defect rectifications or final touch-ups prior to handover.
• Manage scheduling and logistics for client walkthroughs, briefings, and key handover events, ensuring a professional and consistent experience.
• Monitor client feedback and coordinate resolution of post-handover issues in collaboration with customer service teams.
• Maintain accurate data records, reports, and dashboards related to handover status, KPIs, and client feedback.
• Identify and mitigate risks that may delay or impact the quality of handover deliverables.
• Ensure all handover activities comply with RSG policies, procedures, and audit standards.

Managerial Responsibilities

• Provide input to the Department s strategy from the Section or Unit perspective, in alignment with RSG s vision and mission.
• Develop the Section or Unit s objectives, KPIs, and annual operational plans, ensuring implementation meets performance targets.
• Contribute to the Section or Unit s budget preparation and monitor financial performance.
• Implement and ensure adherence to Section or Unit policies and procedures; oversee performance and KPI communication.
• Ensure effective staffing, development, and deployment of Section or Unit employees in coordination with higher management.