Associate - Client Services - Private Banking 1

Job Summary

Key Responsibilities

• Strategy • Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guideline. • Provide professional accurate and timely support to client Advisors. • Provide prompt, efficient and courteous service to PVB customers. • Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs. • Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met, and timely follow up of issues raised. • Liaising with other Departments where necessary, promptly inform Client Advisors and the management team of any client complaints including resolution with service levels and accurate input. • onto the Complaints Database. • Deal with and process payments, deposits, and credit card applications accurately and within deadlines and follow up with any queries. • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints. • Ensure he/she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He / She must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. • Call Backs to clients to verify high value payments, change of addresses, enquiries and various administrative matters as per the current process and guideline from time to time. • Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients. • Deal with Account Opening documentation and queries as required, ensure client files are updated with the relevant documents as per prescribed norms. • Ensure compliance to BCSBI, Treating Customer's Fairly standards are consistently met. • Keep up to date with existing and new SCB Private Bank products. • Keep up to date with new developments in banking, financial and SCB investment products and services. • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections.

Skills and Experience

• Banking services • Wealth Management services • Soft skills like Communication, Interpersonal • System – Word / Excel / PPT

About Standard Chartered

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potentia
• Apply now

Requirements

• Banking services • Wealth Management services • Soft skills like Communication, Interpersonal • System – Word / Excel / PPT