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Associate Client Advocate

WTW
Montréal, CAN
Full-time
Mid · 5+ years experience
Onsite
Discovered 5 days ago
NegotiationCommunication

Full Job Posting

Qualifications

  • The Requirements
  • Targeted 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities
  • Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
  • Depending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models
  • Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
  • Negotiation skills – the ability to drive conflict resolution and secure concessions without damaging relationships.
  • Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
  • Knowledge of commercial insurance renewal end-to-end process, steps and owners
  • Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
  • Daily management of work assignments, mentoring, and collaboration with a Client Specialist
  • Receptive to feedback; critical thinking and problem-solving skills, high adaptability
  • Supports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively
  • Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
  • Proficient Microsoft Office skills and familiarity with other relevant online tools
  • Must achieve and maintain an active insurance broker’s P&C license, and complete various continuing education activities as needed
  • Insurance industry designations preferred but not required (CIP, FCIP, CAIB, CRM)
  • Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
  • This job posting is an advertisement for an existing vacancy.
  • Equal Opportunity Employer

Preferred Qualifications

  • Insurance industry designations preferred but not required (CIP, FCIP, CAIB, CRM)

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