Associate - Business Analysis
Full Job Posting
Qualifications
- Bachelor’s Degree from an accredited college or university.
- 2+ years of relevant work experience in highly analytical roles (customs, consulting, investment banking, product analytics, etc.)
- Behavioral Skills:
- Written and verbal communication, including technical writing skills • A friendly professional demeanor and ability to excel in a team oriented environment • Strong proficiency with Microsoft Office suite especially Excel; Basic VB knowledge preferred • Strong analytical and detail-oriented aptitude; a high degree of accuracy is required • Excellent communication and organizational skills • Ability to manage time effectively, set priorities and meet deadlines • Ability to learn and adapt to change
- Written and verbal communication, including technical writing skills • A friendly professional demeanor and ability to excel in a team oriented environment • Strong proficiency with Microsoft Office suite especially Excel; Basic VB knowledge preferred • Strong analytical and detail-oriented aptitude; a high degree of accuracy is required • Excellent communication and organizational skills • Ability to manage time effectively, set priorities and meet deadlines • Ability to learn and adapt to ch
Responsibilities
- Managing the activities of maintaining the CSI register, Initiative register and service review reports • Identify key stakeholders to understand where and how the stakeholders will contribute to each initiative. • Document any concerns and weaknesses as pain points in the CSI register to start managing their continual improvement lifecycle. • Define and document existing business processes and help to manage their continual improvement. • Categorize and define the impact of each of the pain points in order to come up with a prioritized list of issues to analyze and benchmark. • Define specific initiatives aimed at improving the pain points, based on the results of process evaluations and analysis. • Prioritize the initiatives based on their impact and urgency and obtain approval from key stakeholders to start the requirements elicitation process. • Delivery of business improvement projects to agreed quality and time, ensuring key stakeholders are engaged and involved at all relevant stages. • Validate the business outcomes with the key stakeholders, then re-evaluate and continuously monitor the applied changes to identify opportunities for improvement. • Identify and deliver service improvement activity through employing process improvement methodologies. • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. • Prepare technical reports by collecting, analyzing and summarizing information and trends • Perform periodical reviews and analyses of current processes using operational metrics and reports. • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
- Managing the activities of maintaining the CSI register, Initiative register and service review reports • Identify key stakeholders to understand where and how the stakeholders will contribute to each initiative. • Document any concerns and weaknesses as pain points in the CSI register to start managing their continual improvement lifecycle. • Define and document existing business processes and help to manage their continual improvement. • Categorize and define the impact of each of the pain p
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