Assistant Outlet Manager (Saudi Only)

Role overview

Daily outlet operations

• Prepare the outlet for each service, including table setup, buffet presentation, cleanliness, equipment, and staff readiness.
• Supervise service and check outlet standards before, during, and after service.
• Ensure opening, closing, and shift handover procedures are completed properly.
• Monitor service flow, food replenishment, buffet presentation, and table maintenance; coordinate with Kitchen and Stewarding.
• Resolve daily operational issues within assigned authority and ensure instructions are completed.

Team supervision and guest experience

• Guide and supervise team members, conduct operational briefings, and check schedules, attendance, uniform, grooming, and hygiene compliance.
• Coach and train employees, identify further training needs, support new hires, and follow up on training application.
• Ensure guests receive friendly, professional, efficient service; check satisfaction and handle routine complaints, escalating serious concerns.
• Record and follow up on feedback and guest requests, preferences, special requests, and food allergies using approved systems such as SSM and ALICE where applicable.
• Support recognition of loyalty members and personalized service.

Quality, cost control, and coordination

• Ensure compliance with hygiene, food safety, and safety procedures; check cleanliness, food handling, and food presentation.
• Report and follow up on equipment, maintenance, and safety issues, and ensure inspection findings are corrected on time.
• Ensure proper use of equipment and supplies, monitor food and beverage waste, and report unusual losses.
• Ensure POS orders and payments, discounts, complimentary items, and other transactions follow hotel procedures and approval requirements.
• Prepare reports and shift handovers, track pending issues, and coordinate with relevant departments until follow-up items are resolved.
• Coordinate with Kitchen, Stewarding, Engineering, Housekeeping, Front Office, and other departments; assist with VIP arrangements and special events.
• Supervise the outlet in the Outlet Manager's absence when assigned and perform other duties as assigned.

Candidate qualifications

• At least 2–3 years of relevant food and beverage operations experience; five-star hotel experience is preferred.
• Previous supervisory experience is preferred.
• Good written and spoken English communication skills and basic knowledge of Microsoft Word, Excel, and PowerPoint.
• Knowledge of restaurant operations, POS systems, and food safety standards.
• Communication and leadership skills, including the ability to train, guide, and support team members.
• Good organization, attention to detail, and follow-up skills; able to work under pressure and manage daily operational challenges.
• Positive, self-motivated, and focused on guest satisfaction; maintains professional appearance and grooming standards.
• Food and beverage certifications are an advantage.

About Swissôtel Al Maqam