Assistant Manager - Sales Operation

Overview

• Bayut is the number one property portal in the Kingdom, connecting millions of users across the country.
• We are committed to delivering the best online search experience.
• As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market.
• With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
• The Assistant Manager - Operations (Sales Ops) will be responsible for end-to-end execution of post-sale transaction operations for Bayut KSA.
• The role ensures payment verification, documentation compliance, SPA control, revenue readiness, and stakeholder coordination, enabling predictable revenue recovery and smooth transaction closure, internal and external customer support.
• This position plays a critical execution role within the centralized Sales Ops function and works closely with Sales, Commercial, Finance, Developers, and Customer Support teams.
• The Assistant Manager will manage and guide associate-level team members, ensuring task execution, performance tracking, and continuous development within the operations team.
• In this role, you will:
• Oversee receipt and verification of customer payments
• Ensure payment proofs are complete, legitimate, and submitted within defined timelines
• Coordinate with Finance for confirmation and reconciliation
• Track payment-related SLAs and escalate delays or discrepancies
• Review and verify booking forms for accuracy and completeness
• Ensure alignment between:
• + Booking forms
• + CRM records
• + Payment details
• Coordinate issuance, receipt, and verification of Sale & Purchase Agreements (SPAs)
• Ensure SPA details match system records and booking data
• Maintain proper documentation logs and audit trails
• Track SPA issuance status for all applicable transactions
• Ensure SPAs are:
• + Issued by developers
• + Signed by relevant parties
• + Verified before transaction closure
• Support revenue recognition readiness by ensuring transactions meet all documentation and verification criteria
• Coordinate with Finance on invoice eligibility and supporting documentation
• Prepare and maintain transaction visibility reports, including:
• + DP vs SPA aging
• + Verified Closed Won status
• + Developer-wise recovery readiness
• Liaise with:
• + Sales teams for transaction follow-ups
• + Documentation teams for SPA execution
• + Finance for invoicing and reporting
• + Developers for SPA sharing and acknowledgements
• Ensure developer documentation expectations are met within agreed timelines
• Support internal sales teams through Ops/Sales Ops hotline for transaction-related queries
• Assist in customer-facing support related to transaction execution, documentation, and complaints
• Coordinate resolution of transaction-related issues, including refunds where applicable
• Ensure compliance with approved policies, SOPs, and workflows
• Identify execution gaps, bottlenecks, or recurring issues
• Proactively suggest process improvements to enhance efficiency and reduce leakage
• Support implementation of system-driven controls and CRM adoption

Requirements

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field
• Additional certifications in operations, compliance, or project management are a plus
• 5-7 years of experience in: Operations, Sales Operations, Transaction management
• Real estate operations (preferred)
• Prior experience working in post-sale execution or documentation-heavy roles is highly desirable
• Experience in KSA / GCC real estate environment is a strong advantage
• Strong understanding of transaction workflows
• Payment verification and documentation handling
• Ability to manage SPAs and complex documentation processes
• Reporting and dashboard preparation (Excel / CRM-based)
• High attention to detail
• Strong follow-up and ownership mindset
• Ability to coordinate across multiple teams without authority bias
• Comfortable working with CRMs and internal systems
• Strong MS Excel / Google Sheets skillsEnglish: Professional proficiency
• Arabic: Preferred (especially for coordination with developers and customers)
• Adaptability
• High level of integrity
• Highly organised and detail-oriented
• Ability to listen to and speak with clients, sales members, and other managers is essential for effective real estate sales managers

Benefits

• High-performing and fast-paced work environment

• Comprehensive Health Insurance

• Rewards and recognition

• Learning & Development