phenom
Assistant Manager – Regional Process Engineering & Productivity
DHL
Ludhiana, IND
Manager · 5–7 years experience
Onsite
Discovered 4 days ago
dart
Role Overview
To support regional operations by executing process engineering initiatives that improve productivity, service quality, safety, and operational consistency, using structured industrial engineering and data-driven improvement approaches.
Key Skills for This Role
dart
Full Job Posting
Job Purpose
- To support regional operations by executing process engineering initiatives that improve productivity, service quality, safety, and operational consistency, using structured industrial engineering and data-driven improvement approaches.
- Key Roles & Responsibilities:
- Process Mapping & Standardization
- Support end-to-end process mapping across regional operational activities including first-mile, hub, surface interface, and last-mile operations.
- Assist in documenting and updating Standard Operating Procedures (SOPs) to ensure process uniformity across locations.
- Support identification of inefficiencies, rework, and non-value-added activities through structured observation and data collection.
- Productivity & Workflow Optimization
- Assist in conducting time and motion studies to improve throughput and reduce handling time.
- Support implementation of optimized workflows, layouts, and manpower deployment models.
- Track productivity metrics at site level and support improvement initiatives.
- Ergonomics, Safety & Service Quality
- Support ergonomic assessments and implementation of safer work practices across operational sites.
- Assist in safety audits, risk identification, and closure of corrective actions.
- Ensure process improvements are aligned to service quality, shipment integrity, and TAT requirements.
- Cost Efficiency & Resource Optimization
- Support identification of cost-reduction opportunities through process simplification and productivity improvement.
- Assist in tracking benefits realization from implemented process changes.
- Support data collection for cost-to-serve and efficiency analysis.
- Technology & Automation Enablement
- Support rollout and adoption of process improvement tools, automation aids, and digital solutions.
- Coordinate with IT, vendors, and operations teams during pilots and deployments.
- Assist in monitoring adoption effectiveness at site level.
- Performance Monitoring & Governance
- Collect and maintain operational data related to productivity, efficiency, and safety.
- Support preparation of MIS, dashboards, and reports for regional reviews.
- Escalate deviations, execution gaps, and risks to the Manager for corrective action.
- Capability Building & Stakeholder Engagement
- Support training and awareness sessions on SOPs, productivity tools, and process changes.
- Act as a process support resource for site operations teams.
- Coordinate with cross-functional stakeholders for smooth execution of improvement initiatives.
- Qualifications & Experience:
- Education:
- Essential: Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Operations, Logistics, or Supply Chain Management.
- Preferred: Postgraduate qualification or diploma in Operations, Industrial Engineering, or Logistics.
Experience
- 5–7 years of experience in process engineering, productivity improvement, operations excellence, or similar roles.
- Exposure to express logistics, courier, e-commerce, or other high-volume, service-driven operational environments preferred.
- Hands-on experience supporting time & motion studies, SOP execution, and site-level productivity initiatives.
- Skills & Capabilities
- Process documentation and SOP execution
- Productivity and time-motion analysis support
- Operational data analysis and MIS
- Site-level process implementation and follow-through
- Strong execution discipline and attention to detail
- Analytical and problem-solving mindset
- Effective coordination with site and regional teams
- Ability to work in field-intensive, fast-paced environments
- Clear communication and structured reporting
- KRAs
- KPIs
- Process Execution
- Timely implementation of defined process improvements
- Productivity Improvement
- Measurable productivity gains at site level
- SOP Compliance
- Adoption and adherence to standardized processes
- Safety & Ergonomics
- Reduction in process-related safety deviations
- Data Accuracy
- Accuracy and timeliness of productivity and process MIS
- Capability Enablement
- Training coverage and on-ground adoption
- Why join DHL Blue Dart?
- When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
- Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
- This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
Technical Skills
- Process documentation and SOP execution
- Productivity and time-motion analysis support
- Operational data analysis and MIS
- Site-level process implementation and follow-through
- Key Competencies:
- Strong execution discipline and attention to detail
- Analytical and problem-solving mindset
- Effective coordination with site and regional teams
- Ability to work in field-intensive, fast-paced environments
- Clear communication and structured reporting
- Key Performance Indicators:
- KRAs
- KPIs
- Process Execution
- Timely implementation of defined process improvements
- Productivity Improvement
- Measurable productivity gains at site level
- SOP Compliance
- Adoption and adherence to standardized processes
- Safety & Ergonomics
- Reduction in process-related safety deviations
- Data Accuracy
- Accuracy and timeliness of productivity and process MIS
- Capability Enablement
- Training coverage and on-ground adoption
- Why join DHL Blue Dart?
- When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
- Here’s what makes us stand out:
- Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
- This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
Preferred Qualifications
- Exposure to express logistics, courier, e-commerce, or other high-volume, service-driven operational environments preferred.
- Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
About DHL
Transportation & Logistics10,001+Founded 1969
DHL is a global logistics brand providing parcel delivery, express shipping, freight transport, supply chain management, and e-commerce logistics solutions in more than 220 countries and territories. Founded in 1969, DHL is part of DHL Group.
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