Assistant Manager, Parts Operations
Role Overview
This role is responsible for leading and tracking day-to-day parts operations, ensuring high levels of operational efficiency, accuracy, and customer satisfaction.
The role oversees central parts operations and supervises parts activities and parts teams across all branches and maintaining tight alignment with procurement, service, and sales functions to guarantee smooth processes, optimal inventory levels, and maximum parts availability.
This position supports the Senior Manager in executing strategic parts initiatives and maintaining operational excellence.
Key Skills for This Role
Full Job Posting
Job Purpose
This role is responsible for leading and tracking day-to-day parts operations, ensuring high levels of operational efficiency, accuracy, and customer satisfaction.
The role oversees central parts operations and supervises parts activities and parts teams across all branches and maintaining tight alignment with procurement, service, and sales functions to guarantee smooth processes, optimal inventory levels, and maximum parts availability.
This position supports the Senior Manager in executing strategic parts initiatives and maintaining operational excellence.
Job Role
- Oversee daily parts operations and ensure consistent standards are applied across all branches.
- Monitor parts order fulfilment, backorder status, and emergency sourcing to minimize downtime.
- Drive continuous improvement in parts handling, storage, and distribution processes.
- Ensure accurate and timely processing of all parts transactions, including receipts, invoicing, and returns.
- Supervise and support branch parts teams and coordinators to ensure uniform operational practices.
- Lead and develop parts teams across multiple branches, ensuring consistent performance standards and clear accountability.
- Assist in approving branch operational plans, staffing needs, and escalations.
- Manage inventory levels across all locations to ensure maximum parts availability while controlling excess stock.
- Analyze sales trends, vehicle parc data, and seasonal demand to optimize stocking strategies.
- Set and monitor minimum/maximum stock levels, reorder points, and safety stock for all locations.
- Coordinate inter-branch stock transfers to balance availability and reduce lost sales.
- Liaise with suppliers, logistics and procurement teams to ensure timely procurement and competitive rates.
Job Requirements
- Education: Bachelor's degree in Business Administration, Supply Chain Management, Automotive Engineering, or a related field.
- Experience: 5 Years Minimum in a relevant field in automotive parts operations.
- Prior experience overseeing multiple locations or branches is strongly preferred.
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