Assistant Manager - Front Office (Russian Speaker)

About Hyatt Centric Jumeirah Dubai

Role Summary

Key Responsibilities

• Manage daily Front Office operations and guest service.
• Handle guest complaints, inquiries, service recovery, VIP arrivals, long-stay guests, and special requests.
• Monitor arrivals, departures, room allocations, inventory, overbooking, room preparation, and pre-blocking.
• Inspect guest rooms and Front Office areas and control keys, guest records, and data accuracy.
• Support revenue through upselling, yield management, inventory control, forecasting, budgeting, and cost control.
• Coordinate with Housekeeping, Reservations, Engineering, and other departments.
• Conduct briefings and supervise, coach, train, recruit, onboard, schedule, and support performance management.
• Ensure compliance with Hyatt policies, brand standards, safety procedures, and local regulations.
• Respond to surveys, audits, and operational feedback and act as Manager on Duty when required.

Qualifications

• Diploma or degree in hospitality management, business administration, or a related field.
• At least 3 years of hotel Front Office experience, including 1 year in a supervisory or Assistant Manager role.
• Fluency in Russian and English is required.
• Knowledge of Front Office operations, guest relations, room inventory management, and hotel procedures.
• Opera PMS or similar property management system experience is preferred.
• Leadership, coaching, communication, guest service, problem-solving, and conflict-resolution skills are required.
• Knowledge of revenue management, upselling, financial controls, safety, security, and quality assurance standards is required.
• Flexibility to work shifts, weekends, and public holidays is required.
• International hotel brand experience is an advantage.