Assistant Manager - Front Office
Full Job Posting
Key Responsibilities:
- Act as the Manager on Duty and oversee hotel operations during shifts
- Handle and resolve guest complaints and feedback in a professional and timely manner
- Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations
- Ensure guest satisfaction and provide personalized service in line with hotel standards
- Monitor room availability, overbooking, and ensure smooth check-in/check-out processes
- Support emergency procedures and uphold safety and security protocols
- Supervise front-line colleagues and provide guidance as needed
- Review daily reports, handovers, and ensure proper documentation of incidents
- Maintain a strong presence in public areas, assisting guests and supporting staff
- Report any major incidents or service challenges to senior management
About Fairmont Hotels & Resorts
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