Assistant Manager

Role overview

Store operations and business performance

• Oversee daily operations, sales performance, inventory, merchandising, pricing, and operational excellence with the Store Manager.
• Monitor performance and implement strategies to improve productivity, profitability, customer satisfaction, and store results.
• Ensure compliance with company policies, procedures, safety standards, and regulations.
• Support scheduling, labor planning, inventory accuracy, cash handling, shrink reduction, and loss prevention.

Leadership and customer experience

• Recruit, interview, hire, onboard, coach, and develop associates; build a positive, high-performing team.
• Evaluate performance, provide coaching and recognition, and hold associates accountable.
• Promote teamwork, communication, continuous improvement, career development, and succession planning.
• Engage customers, resolve concerns, and coach associates on service standards and sales-driving behaviors.
• Support company initiatives, promotions, customer loyalty programs, and community engagement.

Safety and store support

• Promote workplace safety and support OSHA compliance, accident reporting, and safety initiatives.
• Support inventory audits, operational and firearm compliance when applicable, and asset protection.
• Maintain confidentiality, partner with Store Support Center teams, cross-train, and perform other leadership duties as assigned.

Qualifications

• At least two years of retail leadership, management, assistant manager, or supervisory experience is preferred.
• Demonstrated ability to lead, coach, motivate, and develop teams.
• Experience with retail operations, merchandising, inventory, scheduling, and customer service.
• Strong communication, problem-solving, decision-making, organizational, and business analysis skills.
• Proficiency with Microsoft Office, retail technology, POS systems, and inventory systems.
• Ability to prioritize in a fast-paced environment and work evenings, weekends, holidays, and a 50-hour workweek as needed.
• Must meet federal requirements for an FFL when applicable.

Physical requirements

• Able to sit or stand for extended periods and operate forklifts, pallet jacks, handheld inventory devices, and other retail equipment.
• Able to lift, push, and/or pull up to 50 pounds and navigate all store facilities.
• Able to communicate in person, by phone, and electronically; close vision is needed for computer activities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• Competitive pay, medical, dental, and vision insurance, paid time off and holidays, 401(k) with company match, associate discounts, and career growth opportunities.
• Employer describes hands-on training, leadership development, and a culture emphasizing teamwork, integrity, and customer service.