Assistant Manager

Role overview

Store operations and business performance

• Oversee daily retail operations, sales performance, inventory, merchandising, pricing, and operational execution with the Store Manager.
• Monitor performance and implement strategies to improve productivity, profitability, customer satisfaction, and store results.
• Support scheduling, labor planning, inventory accuracy, cash handling, shrink reduction, and loss prevention.
• Ensure compliance with company policies, operating procedures, safety standards, and regulatory requirements.

Leadership and customer experience

• Recruit, interview, hire, onboard, coach, and develop associates; conduct performance reviews and recognize strong performance.
• Foster teamwork, communication, continuous improvement, and career development; support succession planning.
• Engage customers, resolve concerns, and coach associates on service standards and sales-driving behaviors.
• Support company initiatives, promotions, loyalty programs, and community engagement.

Safety and store support

• Promote workplace safety, OSHA compliance, accident reporting, inventory audits, asset protection, and firearm compliance when applicable.
• Maintain confidentiality, partner with Store Support Center teams, cross-train, and perform other assigned leadership duties.

Experience and skills

• Two or more years of retail leadership, management, assistant manager, or supervisory experience is preferred.
• Demonstrated ability to lead, coach, motivate, and develop teams; experience in retail operations, merchandising, inventory, scheduling, and customer service.
• Strong communication, problem-solving, decision-making, and organizational skills; ability to analyze performance and improve operations.
• Proficiency with Microsoft Office Suite, retail technology, POS systems, and inventory management systems.
• Ability to prioritize multiple responsibilities in a fast-paced retail environment.

Schedule

• Must be flexible to work varied schedules, including evenings, weekends, holidays, and a 50-hour workweek based on business needs.

Physical and role requirements

• Must meet federal requirements to qualify for a Federal Firearms License when applicable.
• Must be able to sit or stand for extended periods, operate forklifts, pallet jacks, handheld inventory devices, and other retail equipment, and lift, push, or pull up to 50 pounds.
• Must be able to access store facilities, communicate in person, by phone, and electronically, and use close vision for computer-related activities.

Benefits

• Benefits listed include medical, dental, and vision insurance; paid time off and holidays; 401(k) with company match; associate discounts; and career development opportunities.