Assistant Manager - Cloud Operation
Skills
About This Role
Overview
- Support daily cloud operations across Microsoft Azure and Google Cloud Platform (GCP).
- Monitor cloud infrastructure health, availability, performance, capacity, and incidents.
- Support SRE practices, including reliability monitoring, availability improvement, incident response, service health reviews, and operational automation.
- Manage incident response, service requests, escalations, and root cause analysis for cloud services.
- Support implementation and maintenance of cloud governance, policies, standards, tagging, and compliance controls.
- Review and optimize cloud cost, usage, reserved capacity, rightsizing, and resource cleanup.
- Coordinate with vendors, managed service providers, and internal teams to resolve operational issues.
- Support native backup, disaster recovery, high availability, and business continuity activities.
- Maintain cloud documentation, operational runbooks, architecture diagrams, and knowledge base articles.
- Support cloud security operations, including IAM reviews, network security, patching, vulnerability remediation, encryption, and access governance.
- Assist with automation and Infrastructure as Code adoption using tools such as Terraform.
- Track operational KPIs such as availability, incident resolution, SLA compliance, policy violations, cost optimization, reliability metrics, and documentation coverage.
- Participate in change management, release coordination, and operational readiness reviews.
- Support audits, compliance reviews, and risk remediation related to Azure and GCP cloud infrastructure.
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