Assistant Manager - Cloud Operation
Skills
About This Role
Overview
- The Assistant Manager – Cloud Operations is responsible for supporting the day-to-day operation, reliability, governance, security, and optimization of Azure and Google Cloud Platform (GCP) environments.
- The role works closely with infrastructure, security, application, service desk, vendors, managed service providers, and business stakeholders to ensure cloud services are stable, secure, resilient, cost-effective, and aligned with business requirements.
- The role also supports Site Reliability Engineering (SRE) practices, including service availability, monitoring, incident response, reliability improvement, automation, and operational excellence.
- **Requirements** **Key Responsibilities**
- Support daily cloud operations across Microsoft Azure and Google Cloud Platform (GCP).
- Monitor cloud infrastructure health, availability, performance, capacity, and incidents.
- Support SRE practices, including reliability monitoring, availability improvement, incident response, service health reviews, and operational automation.
- Manage incident response, service requests, escalations, and root cause analysis for cloud services.
- Support implementation and maintenance of cloud governance, policies, standards, tagging, and compliance controls.
- Review and optimize cloud cost, usage, reserved capacity, rightsizing, and resource cleanup.
- Coordinate with vendors, managed service providers, and internal teams to resolve operational issues.
- Support native backup, disaster recovery, high availability, and business continuity activities.
- Maintain cloud documentation, operational runbooks, architecture diagrams, and knowledge base articles.
- Support cloud security operations, including IAM reviews, network security, patching, vulnerability remediation, encryption, and access governance.
- Assist with automation and Infrastructure as Code adoption using tools such as Terraform.
- Track operational KPIs such as availability, incident resolution, SLA compliance, policy violations, cost optimization, reliability metrics, and documentation coverage.
- Participate in change management, release coordination, and operational readiness reviews.
- Support audits, compliance reviews, and risk remediation related to Azure and GCP cloud infrastructure.
Required Skills and Experience
- Minimum 5 years of hands-on experience in cloud operations, cloud engineering, infrastructure operations, SRE, or related technical roles.
- Hands-on knowledge of Microsoft Azure and/or Google Cloud Platform (GCP).
- Understanding of cloud networking, identity, compute, storage, monitoring, backup, security, and high availability.
- Experience with incident, problem, change, and service request management.
- Familiarity with SRE concepts, including availability, reliability, monitoring, alerting, incident response, root cause analysis, and continuous improvement.
- Familiarity with ITIL processes and IT service management tools.
- Good understanding of cloud security, IAM, RBAC, network security groups/firewalls, encryption, vulnerability management, and compliance controls.
- Ability to work with vendors, managed service providers, and cross-functional teams.
- Strong troubleshooting, communication, documentation, and stakeholder coordination skills.
- Experience with automation or scripting using tools such as Terraform, PowerShell, or Python is preferred.
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