Assistant Manager – Agency Operations | UAE

Role overview

Operations and coordination

• Manage daily ship agency and hub operations for UAE vessel port calls, from pre-arrival planning through departure.
• Coordinate crew changes, launches, transportation, stores, spares, provisions, and other husbandry services.
• Coordinate with ship owners, principals, masters, vessel operators, port authorities, terminals, immigration, customs, coast guard, and service providers.
• Monitor vessel movements, berthing, port formalities, cargo operations, and departure requirements.
• Maintain permits, clearances, agency documentation, and operational records; resolve port-call issues.
• Monitor agency costs and expenses, ensure compliance, improve processes, supervise team members, and prepare operational reports.
• Provide operational support outside normal working hours when required.

Candidate requirements

• At least 5 years in shipping, ship agency, or maritime services; currently based in Dubai/UAE with local market knowledge.
• Hands-on hub operations and husbandry experience, including vessel port calls, arrival/departure procedures, and port formalities.
• Experience coordinating with principals, ship owners, masters, authorities, terminals, and local providers.
• Experience with crew changes, launches, transportation, provisions, stores, spares, and other vessel services.
• Strong vendor and stakeholder management, communication, coordination, problem-solving, and organizational skills.
• Commercial awareness, proficiency in MS Office and operational reporting tools, and strong written and spoken English.
• Ability to manage multiple vessel operations and respond effectively to urgent requirements.