Assistant Learning & Development Manager

Role overview

Training and development

• Compile and update technical training manuals and tools with the Area Director of Learning & Development.
• Apply corporate talent strategy and coordinate annual performance reviews for supervisory staff with People & Culture.
• Organize training certificates, compile training requirements and attendance, and maintain inspection and on-the-job observation reports.
• Maintain course materials and current job descriptions for departmental trainers, adapting them to operational needs.
• Advise employees and supervisors on training; prepare monthly training, quality, and business reports.
• Coordinate employee-file updates and annual development plans for department heads and below.
• Select and train departmental trainers; conduct and coordinate technical training and courses.
• Set monthly training schedules, coordinate with hotel leaders, oversee induction, and ensure completion of the company training matrix.
• Evaluate and update training programs, identify development partners, drive e-learning, and follow up on external courses.

Quality assurance and hotel coordination

• Lead quality planning and a quality assurance committee, including hiring, skill development, and performance management.
• Set quality objectives, monitor targets and guest feedback, and lead monthly quality meetings and action plans.
• Review brand compliance assessments with department heads and ensure improvement actions are implemented.
• Identify quality-related training needs, deliver training, compile monthly statistical reports, and conduct internal audits and inspections.
• Share important hotel-operation updates with general management, department heads, and supervisors to avoid misunderstandings.
• Exchange technical knowledge with corporate learning and development colleagues and use Trust You and quality-related systems.

Qualifications

• 2–3 years of experience in L&D, HR, or training coordination roles within hospitality.
• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management, or a related field.
• Trainer certification or equivalent expertise in adult learning principles, instructional design, and facilitation.
• Experience designing, delivering, and evaluating comprehensive learning and development programs.
• Ability to lead teams, foster continuous learning, communicate effectively, and build relationships across organizational levels.
• Ability to innovate in L&D practices and stay current with industry trends and best practices.
• Customer-related experience is an asset; the role also calls for working well under pressure and collaborating with colleagues.

About the company