Reservations Manager

About the resort

Role overview

Responsibilities

• Oversee daily reservation operations and ensure enquiries and bookings are handled efficiently and professionally.
• Support the Director of Revenue with revenue-management strategies and business objectives.
• Monitor room rates, inventory, occupancy, booking pace, pickup, and market demand to maximize room revenue.
• Prepare and analyze reservation reports, forecasts, and performance updates.
• Manage reservations across the website, OTAs, GDS, and other booking platforms; assist with rates, availability, restrictions, and inventory control.
• Coordinate with Revenue Management, Sales, Front Office, and Marketing on business performance and guest experience.
• Monitor conversion, upselling, and departmental performance against targets.
• Develop reservation procedures and standards; handle escalated guest enquiries, changes, cancellations, and special requests.
• Lead and develop the team and ensure compliance with hotel policies, brand standards, and service procedures.
• Support future cluster operations, including aligned strategies, systems, procedures, distribution, recruitment, training, and pre-opening preparations.

Experience and education

• Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• 3–5 years of hotel reservations experience, including at least 1–2 years in a supervisory or managerial position.
• Luxury or upscale hotel experience is preferred.
• Proven OPERA PMS experience and a strong understanding of CRS and online distribution channels.
• Good understanding of revenue management, forecasting, pricing strategies, and inventory management.
• Strong analytical, organizational, communication, and leadership skills; able to manage multiple priorities in a fast-paced hospitality environment.
• Pre-opening operations or cluster hotel experience is an advantage.

Future cluster scope