Assistant Laundry Manager- TF

Role Purpose

• Luxury Garment Assessment & Care

• Possess in-depth knowledge of luxury garments, designer brands, couture wear, and high-end textiles.
• Assess garment construction, fabric composition, embellishments, trims, and brand-specific care requirements.
• Analyze garment value and determine appropriate laundry, dry-cleaning, wet-cleaning, stain removal, or hand-washing processes.
• Identify fabric structures, colors, care labels, and potential processing risks.
• Provide recommendations on garment treatment methods and risk management.
• Guide and support teams in garment assessment, stain removal, washing, dry-cleaning, spotting, and finishing processes

• Quality Assurance & Operational Control

• Conduct regular spot checks on garment assessment, processing, finishing, and quality control activities.
• Ensure compliance with company SOPs and luxury garment care standards.
• Monitor garment quality throughout the production cycle.
• Lead complaint investigations and root cause analysis.
• Implement corrective and preventive actions through coaching and training.
• Ensure customer garments are handled with maximum care and attention to detail.

• Team Leadership & Staff Development

• Assist in managing daily workforce activities and departmental performance.
• Support staff motivation, engagement, and performance improvement initiatives.
• Conduct on-the-job training and coaching programs.
• Develop cross-training plans across departments.
• Support career succession planning and internal promotions.
• Delegate responsibilities effectively to build team capability and leadership readiness.
• Foster a culture of accountability, teamwork, and continuous improvement.

• Operational Planning & Productivity

• Support capacity planning and production optimization.
• Coordinate manpower, materials, and machine utilization to maximize efficiency.
• Monitor departmental KPIs and productivity targets.
• Assist in implementing measures to improve operational capacity and workflow efficiency.
• Monitor and control operational costs while maintaining service quality.
• Drive cost-saving initiatives and process improvements.

• Inventory & Resource Management

• Monitor stock levels and consumption of chemicals, packaging materials, hangers, plastics, and operational supplies.
• Coordinate with Purchasing and Marketing departments to ensure uninterrupted stock availability.
• Support continuous improvement initiatives related to packaging and operational materials.
• Monitor inventory control processes and minimize wastage

6

Meetings & Stakeholder Coordination

• Maintain accurate and up‑to‑date recruitment documentation, including candidate  Represent the Laundry Manager during absences, vacations, weekly offs, and management meetings.
• Attend and contribute to all the operational meeting with other departments
• Coordinate effectively with Operations, Customer Experience, Logistics, HR, Purchasing, Marketing, and Management teams.

• Customer & Business Support

• Participate in client visits and business development activities.
• Support management of B2B customer relationships.
• Accommodate visitors and provide professional operational support during site visits.
• Ensure customer concerns are addressed promptly and professionally.

• Compliance, HSE & Continuous Improvement

• Support implementation and maintenance of ISO standards and quality systems.
• Participate in HSE initiatives and promote a safe working environment.
• Ensure compliance with company policies, procedures, and operational standards.
• Monitor energy consumption and implement energy-saving initiatives.
• Drive continuous improvement and culture change initiatives across the department.

Must Have Strong Working Knowledge Of

• Dry-cleaning & wet-cleaning processes.
• Hand-washing techniques
• Stain removal and spotting
• Garment finishing and pressing
• Luxury fabric care:Silk,Wool, Cashmere, Linen, Velvet, Leather, Suede, Fur
• Alteration and tailoring fundamentals
• Quality control procedures
• Garment preservation and storage
• Luxury garment handling standards

Operational Skills

• Production planning and workflow management
• Workforce scheduling
• Inventory and stock management
• KPI monitoring and reporting
• Complaint handling and root cause analysis
• SOP implementation and compliance monitoring
• Staff training and development
• Capacity planning and resource allocation

Leadership Competencies

• Team management and supervision
• Performance monitoring
• Coaching and mentoring
• Problem-solving and decision-making
• Customer-focused leadership
• Strong organizational skills
• Ability to work independently with a proactive approach

Experience & Qualifications

• Diploma or Bachelor's Degree (Preferred) in Textile Technology, Textile Engineering, Fashion Technology, Garment Manufacturing, or a related field.
• Must have minimum 5 years of experience in Commercial laundry.
• Minimum 2 years of experience in a senior supervisory or assistant management role.
• Proven experience handling luxury brands, couture garments, designer wear, bridal wear, and delicate fabrics.
• Excellent verbal and written English communication skills.
• Ability to communicate effectively with staff, customers, management, and external stakeholders.