Shoe & Bag Care- Cleaning Technician/ Repair Technician/ Restoration Technician

Overview

Key Responsibilities

• Clean and remove dirt, dust, stains, scuff marks, and imperfections from leather, suede, nubuck, canvas, fabric, and other materials.
• Perform deep cleaning, deodorizing, and conditioning as required.
• Polish leather shoes and bags to restore shine and luster.
• Apply appropriate creams, waxes, conditioners, and finishing products.
• Identify different materials and understand their specific cleaning and care requirements.
• Select and use the correct cleaning products, tools, and techniques for each material type.
• Perform minor repairs such as re-gluing soles, fixing loose stitching, replacing laces, and minor hardware adjustments.
• Assess and treat various types of stains using appropriate stain-removal methods and chemicals.
• Maintain, clean, and organize all tools and equipment including brushes, polishers,cleaning machines, and workstations.
• Ensure all items are properly labeled, tracked, and stored.
• Maintain a clean, safe, and organized work environment.
• Document services performed, materials used, repair notes, and any special customer instructions.
• Inspect footwear and leather goods to determine repair needs and provide accurate estimates.
• Perform a wide range of repairs, including:
• Sole and heel replacement
• Stitching and patching
• Zipper replacement
• Stretching and resizing
• Polishing, cleaning, and refinishing
• Operate shoe repair machinery such as grinders, sewing machines, presses, and finishing equipment.
• Cut, shape, and attach materials such as leather, rubber, and synthetic components.
• Maintain a clean, organized, and safe workspace.
• Provide excellent customer service by explaining repair options, timelines, and care instructions.
• Manage inventory of materials, tools, and supplies.
• Ensure all repairs meet quality standards and are completed within agreed timelines

Key Skills & Competencies

• Knowledge of shoe or bag materials and their care requirements.
• Minimum 1 year of experience in shoe cleaning, polishing, or repair.
• Strong attention to detail and commitment to high-quality work.
• Good customer service and communication skills.
• Physical stamina for long periods of standing and hands-on work.
• Ability to operate and maintain cleaning equipment.