Assistant HR & Training Manager

Position summary

Human resources and recruitment

• Monitor employee relations issues, including resolution and follow-up, and inform HR management of relevant concerns.
• Monitor hiring and recruitment processes for compliance with applicable laws, company policies, and standards.
• Schedule applicant interviews and conduct interviews for hourly and management positions.
• Maintain accurate employee records and files, including interview documents.
• Assist with logistics, administration, and scheduling of annual employee surveys.
• Disseminate information about employee relations, activities, and personnel policies and programs.

Training and onboarding

• Conduct group training and assist with new employee orientation and onboarding paperwork.
• Train hiring managers and interviewers on interview and selection policies and procedures.
• Assess training needs with management and develop learning strategies and plans.
• Design and produce training materials, job aids, and interactive training in various formats.
• Prepare training classes and manage the inventory of training materials and supplies.
• Monitor and ensure departments conduct safety training and orientation.

Management and employee support

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Coach and develop employees and support recognition of hourly employee contributions.
• Help establish and communicate goals, performance expectations, timetables, and deadlines.
• Coordinate work across departments and ensure employees have resources to perform their jobs.
• Assign and monitor work to ensure timely completion and appropriate quality standards.
• Listen to employee suggestions and support continuous improvement in department performance.

Guest service and communication

• Welcome and acknowledge guests and respond to questions, concerns, and requests professionally and promptly.
• Anticipate guest service needs and provide assistance, including support for individuals with disabilities within applicable guidelines.
• Answer telephones using appropriate etiquette, route calls, and take and relay messages.
• Communicate clearly and professionally with guests, employees, supervisors, and managers.
• Develop positive working relationships and support teamwork and prompt guest service.

Policies, safety, and conduct

• Follow company and department policies, safety and security procedures, emergency procedures, and quality standards.
• Protect the privacy of guests and coworkers and maintain the confidentiality of proprietary information.
• Report work-related accidents, injuries, and unsafe work conditions to a manager or supervisor.
• Perform physical tasks including moving or carrying objects and standing, sitting, or walking for extended periods.
• Use computers and/or point-of-sale systems to enter and locate work-related information.
• Perform other reasonable duties as requested by supervisors.