Assistant Front Office Manager|DoubleTree by Hilton Bengaluru Airport
Role Overview
Oversee front office and guest services operations to provide outstanding service and memorable guest experiences.
Manage check-in and check-out processes, resolve guest concerns, and lead front desk and guest service teams.
Key Skills for This Role
Full Job Posting
Role overview
Oversee front office and guest services operations to provide outstanding service and memorable guest experiences.
Manage check-in and check-out processes, resolve guest concerns, and lead front desk and guest service teams.
Responsibilities
- Lead front office activities, including guest service, registration, room inventory, and adherence to policies and standards.
- Track guest satisfaction, address service issues, and guide improvements to the guest experience.
- Promote hotel services and support upselling to drive room occupancy and revenue.
- Provide updates and training on hotel offerings, services, and local attractions.
- Welcome guests, answer inquiries, and promptly resolve concerns.
- Review VIP reservations and ensure an elevated check-in and check-out experience.
- Supervise and support team members, monitor performance, provide coaching, and foster a positive work environment.
Minimum qualifications
- Proven experience in a hospitality front office or guest service management role.
- Strong leadership and team management skills; excellent communication and interpersonal skills with a guest-centric approach.
- Strong problem-solving and attention to detail, including handling high-pressure situations.
- Proficiency in hotel property management systems (PMS) and front office operations.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
About Hilton
Hilton describes itself as a global hospitality company focused on guest experiences and workplace culture.
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