Assistant Front office Manager (Arabic-Speaking)

Role overview

Front Office operations

• Assists the Front Office Manager with daily department operations and supervises Reception and Guest Services staff.
• Oversees check-in, check-out, room allocation, and guest assistance.
• Monitors arrivals, departures, VIPs, groups, special requests, room status, and room availability communications.
• Handles guest requests, complaints, and service recovery professionally.
• Coordinates with Housekeeping, Reservations, Finance, Engineering, and other departments.
• Oversees guest accounts, payments, cashiering, documentation, PMS use, and daily reports.
• Acts as department Manager on Duty when assigned and supports operations during busy periods.

Team and service standards

• Monitors staff attendance, grooming, performance, and adherence to hotel standards.
• Supports staff training, coaching, and performance development.
• Maintains guest satisfaction and operational efficiency while following hotel SOPs and safety procedures.

Qualifications and experience

• Requires 3–5 years of Front Office experience and previous hotel or resort experience.
• At least 1–2 years in a supervisory or Assistant Front Office Manager position is preferred.
• Requires knowledge of Front Office operations, guest relations, room allocation, hotel PMS, and team supervision.
• Strong communication, leadership, problem-solving, and guest-service skills are requested.
• Fluent English and Arabic are preferred; the source title also identifies the role as Arabic-speaking.
• Experience in a four- or five-star hotel or resort is preferred; UAE hotel experience is an advantage.
• Professional appearance, grooming, positive attitude, and ability to work under pressure are requested.
• The role may require shifts, weekends, and public holidays.

Pay

• Pay is AED 3,000–4,000 per month.

Workplace and availability

• Work location is in person.
• The posting requests candidates currently available in the UAE and ready to join; UAE-based candidates are preferred.