Assistant Front Office Manager

Role summary

Guest services and front-desk operations

• Process check-ins, verify identity and payment, assign rooms, issue room keys, and create guest accounts.
• Enter rewards information, confirm rates against market codes, document exceptions, and verify or adjust billing.
• Provide directions and property information, accommodate guest requests, follow up, and notify security of guest theft reports.

Payments and reporting

• Process payments, vouchers, paid-outs, and charges; balance receipts and secure the bank at the beginning and end of shifts.
• Obtain manual authorizations and follow accounting procedures.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.

Team and service standards

• Assist management with training, evaluating, counseling, motivating, and coaching employees; support fair-treatment processes and respond to employee concerns.
• Welcome guests, anticipate service needs, assist people with disabilities, and communicate professionally.
• Prepare and review documents accurately, answer telephones using appropriate etiquette, and use computers and POS systems.
• Follow safety, confidentiality, asset-protection, appearance, and quality standards. The role involves extended standing, sitting, or walking and handling items up to 10 pounds without assistance.

Preferred qualifications

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of related work experience preferred.
• At least 1 year of supervisory experience preferred; no license or certification specified.

Schedule and location

• Full-time schedule; position is not remote.
• Location listed as Al Multaqa Street, Dubai, United Arab Emirates.