Assistant Director - Learning & Development

Overview

• The primary duties and responsibilities of this role are:
• Translate the Executive Director s learning strategy into clear execution roadmaps, annual plans, and measurable priorities.
• Oversee the four core L&D pillars: Wynn Culture & Brand Onboarding, Compliance & Regulatory Training, Forbes Five-Star Standards & Guest Experience, and Talent & Leadership Development.
• Ensure all learning initiatives align with Wynn s brand promise, luxury service standards, and operational goals.
• Support large-scale pre-opening and hiring waves with structured learning deployment plans.
• Lead and coordinate L&D Managers to ensure consistent delivery standards, governance, and program quality across all learning offerings.
• Ensure training content, facilitation standards, and learning systems reflect Wynn s luxury positioning and service excellence expectations.
• Monitor program effectiveness through LMS data, operational feedback, and performance indicators.
• Maintain full compliance with regulatory, gaming, and audit requirements while proactively identifying risks, capability gaps, and opportunities for improvement.
• Lead and develop L&D Managers by building accountability, fostering high performance, and strengthening succession depth, setting clear expectations and performance objectives aligned with Wynn s leadership standards and cultural principles.
• Promote collaboration across all learning pillars to ensure an integrated guest experience and organizational cultural consistency.
• Support talent identification and succession planning within the L&D team.
• Serve as a senior L&D partner to operational leaders, support services leaders and People & Culture, ensuring alignment between learning initiatives and business performance goals.
• Represent Learning & Development in cross-functional committees and enterprise initiatives on behalf of the Executive Director, when necessary.
• Support Executive Committee reporting through structured dashboards, insights, and performance analysis.
• Partner with the Executive Director to optimize the LMS and broader digital learning ecosystem.
• Ensure data integrity, reporting accuracy, and actionable analytics within learning systems.
• Support the rollout of innovative learning formats, including blended, digital, and experiential solutions.
• Champion Wynn s culture, service rituals, and Five-Star guest experience behaviors across all learning touchpoints.
• Ensure onboarding and cultural immersion experiences are emotionally engaging, brand-consistent, and reflective of Wynn s luxury standards.
• Reinforce professionalism, discretion, and confidentiality in alignment with Wynn brand expectations.