Area Service Manager (56522)

STERIS IMS' On Location Area Service Manager (ASM) is a hands‑on operational and commercial leader of approximately 10-12 field based Repair Technician employees. You will be responsible for delivering high‑quality surgical instrument repair and clinical support services across your assigned geographic area. You'll drive Customer satisfaction, retention and revenue performance by ensuring safe, compliant and efficient service delivery, while acting as a subject‑matter expert in surgical instrument repair, operational analytics and service model design.

Responsible for building strong Customer relationships and representing Service in escalations, critical meetings and high‑visibility engagements.

Serve as a subject‑matter expert (SME) during Customer business reviews; preparing and presenting operational and financial analytics, trends, and insights.

Identify organic growth opportunities within existing accounts and partner with Sales/Service teams to develop and optimize new business within current territory.

Design and drive Customer First engagement initiatives tailored to Customer needs.

Lead, train, coach, and develop field‑based Repair Technicians and Supervisors to ensure high‑quality, safe, and compliant service delivery.

Oversee onboarding, skill certification, and ongoing competency development for technicians.

Maintain a broad understanding of hundreds of surgical instrument types and repair techniques, and ensure Repair Technicians meet applicable technical and quality standards.

Conduct timely performance management, coaching, development discussions, and corrective actions when required.

Ensure full compliance with safety, regulatory, operational, and quality requirements.

Contribute to operational planning, forecasting, budgeting, and expense control.

Support delivery of financial targets, margin performance and P&L objectives.

Oversee tools, inventory, asset management, and operational cost controls.

Collaborate with IPT (Infection Prevention Technology), Surgical, Mobile SPD (Sterile Processing Department), Consumables, and other internal teams to deliver cohesive service solutions.

Bachelor’s degree and 6 years of experience, including 2 years leading teams

In lieu of degree, must have 14 years relevant work experience, including relevant leadership experience, such as military, sales or industry related

Experience in resource planning, managing employee performance and basic P&L/budget reporting

Valid driver’s license required

Must be 21 years old to meet FMCSA requirements for commercial driving

Experience (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership in comparable industry

4 + years of field service leadership roles

Continuous Improvement training or proven results

Strong business acumen, related experience in managing budget/cost planning and managing performance processes

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

Market competitive pay

Extensive paid time off and 9 added holidays

Excellent healthcare, dental and vision benefits

Long/ short term disability coverage

401(k) with a company match

Maternity and parental leave

Additional add-on benefits/ discounts for programs, such as pet insurance

Tuition reimbursement and continued education programs

Excellent opportunities for advancement in a stable, long term career

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Pay range for this opportunity is $95,000 - $110,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.