Area Manager

Role overview

Administration and controls

• Monitor administration office activity across locations and ensure adherence to company policies and SOPs.
• Train store management teams on operating systems and assist with till discrepancy investigations and reporting.
• Ensure stock takes and physical inventory counts follow SOPs; support related investigations.

Policies and systems

• Develop and implement store procedures with the regional office and Retail Compliance Manager.
• Review and amend SOPs based on business needs and internal audits; develop procedures for new territories aligned with group and local legislation.
• Review internal audit reports and support corrective actions with Store Managers.
• Maintain and develop store-system processes, collaborate with Retail IT, optimize SAP ECC.6, and act as first contact for store system issues.

Store support and compliance

• Support new store openings and identify IT requirements for store administration.
• Train new and existing employees on operational processes and SOPs.
• Review local consumables against budget parameters and monitor archiving in line with Group Internal Audit.
• Ensure health, safety, and security standards; support ARIBA purchasing for cost savings and streamlined communication.

Required skills

• Strong administrative and compliance skills; proficiency with SAP and related store systems.
• Excellent communication and training skills, with the ability to optimize operational processes.
• Strong strategic planning, analytical, influencing, negotiating, and computer skills.

Qualifications and experience

• Essential knowledge of SAP.
• 5–8 years of experience in a finance or administrative role; store-based experience is preferred.
• A degree is advantageous.