Area Manager - Cleaning Operations

Role overview

Leadership and stakeholder management

• Lead, inspire and develop high-performing teams in line with company values.
• Build relationships with clients, residents, community stakeholders and colleagues.
• Drive service improvements, innovation and opportunities for contract growth.

Operational delivery

• Ensure contracts meet agreed specifications, KPIs and service standards.
• Monitor service quality through audits, inspections and performance reviews, and take corrective action as needed.
• Lead contract mobilisations and continuous-improvement initiatives.

Compliance and risk

• Ensure compliance with health and safety, environmental, GDPR and company policies.
• Manage incidents, risks, subcontractors and associated reporting.
• Maintain accurate operational records and management information.

Financial management

• Manage contract budgets, forecasts and financial performance to meet profitability targets.
• Monitor expenditure, payroll and revenue opportunities while maintaining financial controls.
• Identify efficiencies and take action to maximise contract performance.

Essential requirements

• Proven experience managing cleaning, facilities-management or operational service contracts.
• Strong leadership, people-management and customer-service skills.
• Experience managing budgets, KPIs and service performance.
• Excellent communication, organisation and reporting skills.
• Competent in Microsoft Office and data analysis.
• IOSH Managing Safely qualification and a full UK driving licence.

Desirable experience and qualifications

• BICS, NVQ, NEBOSH or related facilities-management qualifications are desirable.
• Housing, local authority or public-sector experience is desirable.
• Knowledge of risk management, health and safety, and contract mobilisation is desirable.

Benefits

• Benefits listed include a car allowance, discretionary bonus, enhanced pension, life assurance, additional annual leave, cycle-to-work scheme and employee assistance programme.
• Other listed benefits include retail discounts, childcare assistance, season-ticket loans, sick-pay schemes and personal development plans.