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ARC Workflow Administrator

Cozen O'Connor Corporation
USA
Full-time
Mid
Hybrid
Discovered 3 days ago
Client service

Full Job Posting

Qualifications

  • Strong organizational, prioritization, and time management skills with the ability to manage multiple workflow demands simultaneously.
  • Excellent communication, customer service, problem-solving, and relationship-building skills.
  • Ability to work independently, exercise sound judgment, and collaborate effectively with team members, attorneys, and leadership.
  • Demonstrated experience in a fast-paced service environment with a strong focus on responsiveness, quality, accuracy, professionalism, and client service.
  • Working knowledge of legal support functions and how legal support tasks are completed from intake through completion; prior Legal Practice Assistant or comparable legal support experience preferred.
  • Proficiency with workflow management systems
  • Ability to adapt to changing priorities, manage competing demands, and respond effectively to urgent business needs.
  • The salary range for this role is $90,000 - $105,000 and represents the Firm's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications and location.

Responsibilities

  • Monitor daily workflow and work queues to ensure requests are acknowledged, progressing appropriately, and completed within established service standards.
  • Maintain visibility into team workload, capacity, priorities, deadlines, and aging work to identify service risks, bottlenecks, coverage gaps, and resource needs.
  • Coordinate workflow coverage and partner with Supervisors to address capacity constraints, staffing changes, priority shifts, absences, and urgent business needs.
  • Provide coverage for other Workflow Coordinators during planned and unplanned absences to ensure uninterrupted service and consistent workflow oversight.
  • Complete assignments within the designated team and provide departmental support as needed to meet operational and service delivery requirements.
  • Serve as a point of contact for attorneys and requestors when team members are unavailable, managing inquiries and helping ensure a responsive and seamless service experience.
  • Communicate proactively with attorneys and requestors regarding request status, anticipated completion timelines, service delays, coverage arrangements, and next steps.
  • Monitor work progress, completion status, returned assignments, and follow-up activity to ensure matters are appropriately addressed, resolved, or escalated.
  • Escalate recurring service issues, capacity concerns, and operational challenges that may impact service delivery, attorney satisfaction, or team performance.
  • Maintain a comprehensive understanding of departmental services, team capabilities, support resources, and service standards to facilitate effective workflow coordination and exceptional attorney service.
  • Assume additional responsibilities and perform other duties as assigned, consistent with the evolving needs of the role and the organization.

Preferred Qualifications

  • Working knowledge of legal support functions and how legal support tasks are completed from intake through completion; prior Legal Practice Assistant or comparable legal support experience preferred.

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