Applications Systems Analyst -- Sooner Card

Role overview

Systems and service delivery

• Design and implement plans for new services and system expansion; consult with management on objectives and application design.
• Identify operating procedures, problems, and requirements; install and configure hardware, peripherals, services, and settings.
• Develop and maintain installation and configuration procedures and system standards.
• Research and implement automated systems administration solutions to improve operational efficiency.
• Identify equipment needs for new and existing installations and troubleshoot card system devices.
• Create, change, and delete user accounts; perform preventive maintenance and performance tuning.

Support and coordination

• Provide Tier III support, investigate and troubleshoot issues, and serve walk-up card office customers as needed.
• Coordinate installation and upgrades with OU Information Technology and third-party support.
• Perform administrator on-call duties and POS hardware and software support.
• Provide network connectivity troubleshooting, basic server administration and support, and technical troubleshooting across systems supporting the card and POS environment.
• Train and provide ongoing support to Food Services staff on POS functionality, procedures, and best practices.

Required education and experience

• Bachelor's degree in engineering or a computer-related field.
• Requires 48 months of experience in IT operations, support, or application administration/support.
• The university will accept 48 months of relevant experience in lieu of the degree.

Department preferences

• Previous professional experience with electronic access control, security, or campus identification card systems is preferred.
• Previous professional experience in higher education is preferred.
• Previous professional experience with POS systems, server administration and support, or client training is preferred.

Schedule and on-call

• Work schedule varies based on business needs.
• Essential position; may be required to work during inclement weather or campus closure.
• Participates in an on-call duty rotation.

Travel and location

• Location is Norman, Oklahoma.
• Travel may be required.

Compensation

• Targeted salary is up to USD 72,500, based on experience.

Posting information

• Hiring is contingent upon a background check.
• Applications close January 3, 2027.