Applications Analyst II

Responsibilities

• Participates in data collection to support current needs assessment, software configuration and interface design, implementation, testing, support, and reporting.
• Works with clinicians and administrative/revenue cycle staff to design clinical and administrative workflows within applications to gain improved clinical, administrative, or health information management efficiencies, meet quality standards, and improve the patient and provider experience.
• Participates in change management activities to support successful system deployments and enhancements.
• Participates in unit, functional and integrated testing of the software with variety of hardware to ensure that the design objectives are met.
• Provides input into escalation of issues with appropriate internal and/or contracted resources.
• Assists with the development and maintenance of system documentation, end-user training materials, and supports training efforts.
• Assists in the development of policies and procedures in collaboration with clinicians, other team members, and IT leadership.
• Generates reports from various systems to monitor compliance and performance.
• Supports and troubleshoot issues with end users through resolution; responds to service requests and incidents submitted by customers and documents related work in the IT service management system.
• Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
• Participates in and sometimes leads process improvement activities. Provides assistance and guidance to Application Analyst I team members.
• Manages small to medium projects to completion on time.

Minimum Education

Company