Application Support Specialist

The Application Administrator is responsible for providing support to Exostar's valued clients across a variety of program solutions, including meeting support and performance targets. This person will provide second-tier technical support to end users of the applications with professionalism and strong communication skills. The Application Administrator handles moderately complex problems and may interact with Technical Operations, Development, vendors and QA to restore service and identify and correct core problems.

Providing top-notch customer service per Service Level Agreements (SLAs) as a subject matter expert on assigned applications

Documenting and tracking issues; assisting in identifying root causes and corrective action resolutions

Responding to all customers, partners and vendors quickly with professionalism and concern

This includes maintaining effective queue management for cases escalated to higher-tier support

Consistently meeting performance targets, goals and deadlines

Supporting and executing Standing Operating Procedures (SOP) and associated processes

This will include documentation of configuration and issue resolution (root cause analysis (RCA), corrective actions)

Suggesting improvements and giving feedback on documented troubleshooting procedures

Promoting a ‘continuous improvement atmosphere’

Providing off-hours support (via mobile phone) of applications as part of a rotating schedule

Only required for severity one issues

A Bachelor's degree

Familiarity with business applications, ideally including eProcurement platforms — experience with Commerce One, Ariba, Poet, or ACP is a plus

Experience in eCommerce, B2B environments, or the Aerospace & Defense industry

Working knowledge of XML and electronic data transfer

An understanding of supply chain management, procurement, or sourcing technologies

A strong sense of accountability and ownership over your work

A collaborative approach to creative problem-solving

Location- Herndon, VA- Hybrid- (3x/week)

Exostar's cloud-based platforms create exclusive communities within the Aerospace and Defense, Life Sciences, and other highly regulated industries where members securely collaborate, share information, and operate compliantly. Within these communities we build trust. By analyzing community data, we provide insights and intelligence, enabling organizations to make better, timelier decisions, to mitigate risk, and operate more efficiently.

We believe in employee development: we promote internally and provide training and educational assistance

We provide a fun, engaged workplace, with social and community-building events

We offer comprehensive benefits and flexible time off plans.

Exostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.