Application Support Engineer(Developer Background)
Role Overview
Finclutech operates digital financial products and services across international markets.
The Application Support Engineer joins Technical Operations and reports to the Head of Engineering.
The role is suited to a backend or full-stack developer moving into production support.
Key Skills for This Role
Full Job Posting
Position Summary
Finclutech operates digital financial products and services across international markets.
The Application Support Engineer joins Technical Operations and reports to the Head of Engineering.
The role is suited to a backend or full-stack developer moving into production support.
Key Responsibilities
- Own production issues across platforms with rotational extended-hours and on-call coverage.
- Investigate partner issues from initial symptoms toward root cause.
- Analyze production logs to isolate relevant events.
- Diagnose logic, concurrency, data-consistency, and integration bugs in existing codebases.
- Implement small, well-tested code fixes within scope and escalate significant changes.
- Triage and manage Jira tickets, coordinate owners, and update stakeholders.
- Write bug, change, RCA, and postmortem documentation with evidence and suspected root causes.
- Monitor platform and transaction health for anomalies including timeouts, retries, duplicate disbursements, and velocity-control rejections.
- Communicate evidence-based findings to technical and non-technical audiences.
Must-Have Qualifications
- 6+ years of technical issue-resolution experience in a fast-paced global support team.
- 3+ years of hands-on development experience in Java, Python, or a similar language.
- Experience writing, testing, and shipping code within the SDLC.
- Ability to diagnose logic-level bugs and implement small safe fixes under guidance.
- Strong API knowledge and Postman or equivalent endpoint testing experience.
- SQL proficiency for querying and validating data across multiple databases.
- Familiarity with web applications, microservices, RESTful architectures, logs, monitoring, and error tracking.
- Strong analytical troubleshooting, evidence-first investigation, and escalation judgment.
- Excellent written and verbal English communication.
- Experience writing RCA or postmortem documentation and incident-status communications.
Nice-to-Have Experience
- Prior Software or Backend Engineer experience before moving into support, SRE, or production operations.
- Familiarity with SQL, Postman, Kibana, Jira, Confluence, and Git workflows.
- Experience with branching, pull requests, and code review for small fixes.
Coverage
- Extended-hours and rotational on-call coverage across multiple regional markets.
Work Location
- Full-time onsite position in Dubai, United Arab Emirates.
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