Application Support Engineer
Role Overview
Application Support Engineer identifying and resolving issues across multiple components of critical business systems.
Monitors and diagnoses system issues, collaborates with teams, and helps maintain system reliability with minimal business disruption.
Key Skills for This Role
Full Job Posting
Project role
Application Support Engineer identifying and resolving issues across multiple components of critical business systems.
Monitors and diagnoses system issues, collaborates with teams, and helps maintain system reliability with minimal business disruption.
Responsibilities
- Perform independently, develop subject matter expertise, and contribute to team discussions and work-related solutions.
- Gather information and resolve system issues with cross-functional teams.
- Document and communicate findings and resolutions to stakeholders.
- Assist with continuous improvement of support processes and tools.
- Provide guidance and support to junior team members.
Required qualifications
- At least 2 years of experience in ServiceNow IT Service Management (ITSM).
- Proficiency in ServiceNow IT Service Management.
- Strong knowledge of incident, problem, and change management processes.
- Experience troubleshooting IT service management platforms.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with ServiceNow configuration management and workflow automation.
- Communication skills for technical and non-technical stakeholders.
- 15 years of full-time education.
Workplace
- Position is based at the employer's Bengaluru office.
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