Application Specialist, Pharmacy Informatics

Role overview

Responsibilities

• Become an expert resource for customers on pharmacy workflows and medication management.
• Understand customer processes, assess solution fit, and advise on early implementation of the standard solution.
• Help customers maximize benefits while minimizing customer-specific work; coordinate with relevant business teams.
• Stay up to date on product developments through the release cycle.
• Visit customer sites and travel regularly as project needs require.

Essential skills and experience

• At least three years of healthcare experience and a good understanding of clinical processes.
• Hospital pharmacy experience and in-depth knowledge of hospital pharmacy workflows and medication management systems.
• Experience with EMR systems and understanding and experience with Medication Management, Hospital Information, Patient Administration (PAS), and Clinical Information Systems.
• Strong communication and consultative skills; experience conducting customer training, workshops, or presentations.
• Direct customer experience, including interaction with clinicians, and ability to deliver clear messaging.
• Experience contributing to multidisciplinary teams, writing functional documents, and business process mapping.
• Knowledge of information systems.

Education and training

• University degree in Pharmacy, clinical specialty, and proficiency in English.
• Experience with EPIC or another EMR system is listed under education and training.

Desirable experience

• Experience communicating with stakeholders at different levels in public or private healthcare organizations.
• Experience implementing software solutions, exposure to customer-facing IT services, prior Application or Configuration Specialist experience, or change management experience.
• Good computer skills and experience conducting software testing.

About InterSystems

Recruitment technology guidance

• InterSystems states that AI may support internal administrative recruitment tasks but does not make or influence hiring decisions.
• Candidates may use AI for truthful CV or interview preparation; AI tools, third-party transcription, and wearable technology are prohibited during interviews or assessments, subject to accommodation arrangements.