Application Analyst

Role Purpose

Key Responsibilities

• Provide day-to-day application support for corporate websites, Sitecore CMS,
• SharePoint-based pages, website components, forms, product catalogues,
• campaign pages, and related integrations.
• Monitor and resolve production issues, including website availability, page
• rendering issues, form submission errors, broken links, content publishing
• problems, performance issues, and component defects.
• Coordinate with internal business teams such as Marketing, Digital Banking, Cyber
• Security, Infrastructure, and Operations to understand requirements, validate fixes,
• and ensure timely closure of issues.
• Work closely with vendors and managed service providers to investigate defects,
• review technical findings, track action plans, and ensure delivery within agreed
• timelines.
• Support release activities across SIT, UAT, and Production environments, including
• package validation, deployment coordination, smoke testing, post-deployment
• verification, and issue tracking.
• Assist in security, performance, and resilience-related reviews by providing URLs,
• test data, evidence, clarification, and coordination support to assessment teams.
• Review and validate website enhancements, new components, content migrations,
• forms, APIs, and integration changes before business sign-off and production
• rollout.
• Maintain clear communication with stakeholders by sharing status updates, issue
• summaries, timelines, risks, dependencies, and escalation points.
• Support CMS users and content authors by clarifying configuration steps, reviewing
• content-related issues, and coordinating fixes where system changes are required.
• Prepare and maintain support documentation, user guidance, release notes, RCA
• inputs, issue logs, and operational records for audit and continuity purposes.

Required Technical Knowledge

• Hands-on understanding of CMS platforms, preferably Sitecore, including content
• structures, components, publishing, forms, workflows, and back-office
• configuration.
• Working knowledge of website technologies such as HTML, CSS, JavaScript, APIs,
• web forms, content delivery environments, and hosting concepts.
• Experience supporting application environments such as Development, SIT, UAT,
• and Production.
• Understanding of incident management, change management, release
• management, and production support processes.
• Awareness of website security, vulnerability remediation, performance testing,
• monitoring alerts, and operational resilience requirements.
• Ability to review technical findings, coordinate with developers, and translate
• business issues into actionable technical requirements.

Preferred Experience

• Experience in website application support, CMS support, digital platform
• operations, or application production support.
• Experience working with Sitecore, SharePoint, cloud-hosted websites, website
• forms, product catalogue integrations, and digital marketing platforms.
• Experience coordinating with vendors for managed services, support contracts,
• release delivery, and defect resolution.
• Experience in banking, financial services, or other regulated environments where
• audit, security, and production stability are critical.