Application Administrator

Overview

Description

Responsibilities

• Monitor the software application, and document and analyze problems.
• Collaborate with the Team to ensure proper integration of the application.
• Work closely with the Team and vendors to tune and troubleshoot problems.
• Develop test plans to verify logic of new or modified applications.
• Maintain system documentation.
• Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with the Team and clients, ensuring business operations will operate correctly in current and future environments.
• Set up administrator and service accounts.
• Work closely with the Team and the Office of Audits and Analysis to ensure appropriate controls and audit logs are in place.
• Provide advice and training to end‐users.
• Maintain current knowledge of relevant technologies and business processes.
• Review the governing regulations to ensure proper program support.
• Enable best practices.
• Process automation.

Qualifications

• 3+ years’ experience in similar function
• Basic knowledge of

Python, C#, PHP

• and other programming languages
• Experience in applications such as
• Salesforce Commerce Cloud, or any ERP platform i.e.
• SAP, MS, Dynamics, Oracle mandatory
• Understand the workflow and process requirements of business units related to the application.
• Demonstrated ability to provide outstanding customer service, be a good listener and work well with a diverse group of customers and IT.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Hands‐on experience in process automation, best practice approach, technology efficiency, and effectiveness.
• Self‐motivated, able to work independently, and takes initiative.
• Ability to multitask in a fast‐paced environment.
• Outstanding attention to detail with superior time and project management skills.