Analyst II

Job Description and Duties

• Under the general direction of the Customer Support Section Supervisor (Supervisor II), with direct supervision provided by the Instructional Design and Delivery Services Supervisor (Supervisor I), the incumbent performs activities related to the training, presentation, and delivery of the Business Program rules to internal and external stakeholders. The unit is responsible for the administration, development and delivery of training related to Business Programs and systems maintaining pay and compensation programs and exception-based processing for the statewide Personnel and Payroll systems and subsystems, and retirement reporting for over 294,000 state civil service, CSU and exempt employees. Proficiency is demonstrated by the incumbent's ability to perform independently and/or in a lead capacity using the best practices and standards of business/program analysis and instructional design and delivery. They will focus on the development and delivery of training to internal and external stakeholders using best practices for instructional design and adult learning. The incumbent will perform project and administrative related tasks in quality management environment where a team approach to problem solving and continual improvement processes are present. The incumbent shall foster professionalism and effective communications in support of multiple simultaneous strategic initiatives using methodologies and best practices of business analysis. Duties Performed:
• (Candidates must perform the following functions with or without reasonable accommodations.)
• **Business Knowledge and Support**
• Serve as a subject matter expert on Business and transactional processing rules associated with salary, benefit, and compensation programs and exception-based processing for the statewide Personnel and Payroll systems and subsystems.
• Research, maintain a working knowledge of, and advocate for best and innovative practices in learning and development services, utilizing laws, rules, regulations, Collective Bargaining MOUs, Human Resources Policy, procedural manuals, business processing resources, technical documents, and other relevant sources.
• Independently and in cross collaborative functional teams research and analyze complex legislation and applicable laws to support internal and external business partners in responding to complex inquiries related to transactional processing.
• Independently and in cross collaborative functional teams ensure training and instructional materials are consistent with legislative intent, program administration, system application functionality, and service level goals.
• **Instructional Design and Curriculum Development**
• Utilize curriculum development and instructional strategies to ensure the delivery of high-quality learning experiences that contribute to the success of learners for both internal and external stakeholders.
• Continuously design, develop, deliver, and improve instructional courses, materials, tools, and job aids incorporating instructional design principles and technologies that foster growth and development through well-designed and impactful instructional programs. Delivery mechanisms will include but are not limited to Virtual/ In person instructor led, Employee self-paced, webinars, forums, video, and other means of engagement.
• Synthesize data obtained through collaboration with diverse stakeholders to identify and propose solutions for improving access to service systems.
• Maintain a working knowledge of Microsoft Office Suite, Adobe software applications, specifically Adobe Captivate, Adobe Creative Suite, Adobe Connect, Adobe Presenter, and Adobe Acrobat Pro, learning management software, Registration management Software, knowledge mapping principles, and industry best practices and strategies for training and engaging adult learners.
• **Instructional Delivery and Assessment**
• Deliver instruction to internal and external stakeholders through various delivery channels that incorporate interactive engagement and adult learning styles.
• Deliver trainings and presentations in both virtual and in person formats to internal and external stakeholder. (Some travel may be required)
• **Collaboration and Partnership**
• Foster effective partnerships with internal and external stakeholders to assess learning and development opportunities.
• Strategically formulate recommendations to stakeholders, regarding issues related to internal and external stakeholder business operations and transactional processing challenges.
• Independently prepare, edit, and format training communications to ensure they are consistent with guidelines and accessibility requirements.
• Respond to all internal and external communication.
• You will find additional information about the job in the Duty Statement .

Working Conditions

Minimum Requirements

• ANALYST II

Additional Documents

Job Code #

Position #(s)

Classification

# of Positions

Work Location

• Sacramento County

Telework

Job Type

Facility

Department Information

Special Requirements

• Take the required examination here: Analyst II Examination

Application Instructions

• Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
• Who May Apply
• Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
• How To Apply
• Address for Mailing Application Packages
• You may submit your application and any applicable or required documents to:
• State Controller's Office
• Human Resources
• Attn: Human Resources Office, A.I.
• 300 Capitol Mall 3rd Floor, Ste 300
• Sacramento, CA 95814
• Address for Drop-Off Application Packages
• You may drop off your application and any applicable or required documents at:
• Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date.
• 08:00 AM - 05:00 PM
• Required Application Package Documents
• The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Desirable Qualifications

• In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• State Personnel & Payroll Experience - Experience with State civil service rules and legacy Personnel and Payroll processes, including USPS, Employment History, Payroll, and related systems.
• Analysis, Problem Solving & Content Translation - Experience researching and analyzing complex information, interpreting requirements, developing recommendations or procedures, and translating information into instructional content.
• Instructional Material Development - Experience developing training materials, tutorials, job aids, guides, presentations, videos, or other instructional products.
• Training & Presentation Experience - Experience communicating complex concepts and delivering training or presentations.
• Instructional & Technical Tools - Experience using PowerPoint, graphic design, instructional authoring tools, learning technologies, or related applications.
• Project Coordination & Lead Experience - Experience coordinating projects, workgroups, deadlines, deliverables, or cross-functional efforts.
• PPSD Values - Demonstrated professionalism, accountability, customer service, collaboration, and trust.

Benefits

• Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

Equal Opportunity Employer