Analyst I, Complaint Investigation
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat.
Key Skills for This Role
Full Job Posting
Overview
We Are The People Who Give Possibilities Purpose
BD is one of the largest global medical technology companies in the world.
Advancing the world of health™ is our Purpose, and it’s no small feat.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Position Summary
This role is responsible for conducting and documenting complaint investigations for BD UCC products, including laboratory testing and root cause analysis.
The position ensures investigations are completed accurately, efficiently, and in compliance with FDA and ISO requirements.
The role is
onsite
, enabling hands-on lab work, real-time collaboration, and accelerated development through direct engagement with experienced investigators and cross-functional teams.
Key Responsibilities
- Conduct end-to-end complaint investigations, including evaluation, testing, root cause analysis, and documentation
- Perform laboratory testing in compliance with GMP/GLP standards
- Analyze data and develop clear, evidence-based conclusions
- Manage complaint records to ensure accuracy, completeness, and timely closure
- Collaborate with manufacturing sites, suppliers, and Quality teams to resolve product issues
- Support regulatory compliance by ensuring proper complaint documentation and escalation per FDA/ISO requirements
- Operate, maintain, and troubleshoot laboratory equipment and testing instruments
- Communicate investigation findings to cross-functional stakeholders
- Contribute to continuous improvement initiatives and team problem-solving efforts
Required
- Bachelor’s degree in Science, Engineering, or related field
- 1–3 years of experience in a regulated environment (medical device, pharma, or similar)
- Exposure to complaint handling, investigations, or quality systems
- Basic knowledge of FDA and ISO requirements
- Experience with data analysis and technical documentation
- Proficiency in Excel (pivot tables, VLOOKUP)
- Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.
Preferred
- Hands-on laboratory testing experience
- Experience with root cause analysis and complaint investigations
- ASQ certification (CQE, CQA, etc.)
Key Skills
- Strong analytical and problem-solving ability
- Attention to detail and documentation accuracy
- Technical writing and communication skills
- Ability to manage multiple investigations and deadlines
- Collaborative mindset with ability to work cross-functionally
Physical Demands
*(if applicable)*
While performing the duties of this position, the employee is regularly required to sit, stand, walk, and communicate effectively, including talking and listening.
The role involves periodic movement within a laboratory or production environment to support testing, investigations, and collaboration activities.
Specific vision abilities required include close vision, color vision, and the ability to focus on detailed work such as sample evaluation and data analysis.
The employee may occasionally be required to lift and/or move items weighing up to 25 pounds.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.
Work Environment
*(if applicable)*
The work environment for this position is primarily office and laboratory setting with generally quiet to moderate noise levels.
The role involves minimal exposure to manufacturing environments, which may include occasional noise, slight temperature variations, and limited exposure to chemical fumes under controlled conditions.
The position requires the safe operation, handling, and maintenance of laboratory testing equipment and measurement instruments, in accordance with established safety and regulatory standards.
#earlycareer
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.
We welcome people with the imagination and drive to help us reinvent the future of healthcare.
At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit
https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BD
Sales Manager, Pharmacy Automation (PA) - Gulf and Levant
Dubai, UAE
We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination
Service Engineer
Crawley, KSA
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination
Product Specialist, Medication Delivery Solutions (MDS)
Riyadh, KSA
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it ...
Strategic Initiatives Director
Dubai, UAE
We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination
BD Excellence Director
Saudi Arabia, KSA
Lead BD Excellence strategy and initiatives, driving continuous improvement, operational efficiency, and cultural change in a matrix organization with strong commercial experience.
Sales Manager, MDS (Medication Delivery Solutions)
Riyadh, KSA
The role involves driving sales growth, managing key accounts, and developing strategic relationships in the Medication Delivery Solutions sector with strong leadership and comp...
Country Business Leader, Pharmacy Automation
Riyadh, KSA
Develop and implement business strategies for Pharmacy Automation, ensuring growth in sales and profitability while maintaining relationships with healthcare authorities.
Tender & Bid Manager
Riyadh, KSA
Manage tenders and bids in healthcare, ensuring collaboration and compliance with commercial contracts while integrating sustainability and social value.
Sales Manager, Pharmacy Automation (PA) - Gulf and Levant
Dubai, UAE
Service Engineer
Crawley, KSA
Product Specialist, Medication Delivery Solutions (MDS)
Riyadh, KSA
Strategic Initiatives Director
Dubai, UAE
BD Excellence Director
Saudi Arabia, KSA
Sales Manager, MDS (Medication Delivery Solutions)
Riyadh, KSA
Country Business Leader, Pharmacy Automation
Riyadh, KSA
Tender & Bid Manager
Riyadh, KSA
