Analyst I Business Process Transactions

About DXC and Insurance Services

Role overview

Essential job functions

• Process death claim transactions and correspond with agents, beneficiaries, and other departments about policies.
• Learn and support payment or other death-claims processes according to daily needs.
• Handle assigned policies accurately and promptly, following client financial guidelines and administrative-system procedures.
• Report potential fraudulent, money-laundering, or unethical requests identified during review.
• Provide customer service through letters and phone calls, and identify opportunities to improve processes and customer experience.
• Perform other related duties as assigned.

Mandatory qualifications

• High school diploma is the minimum educational requirement; documentation will be required.
• At least 2 years of individual life insurance experience and 2 years of full-cycle death claims processing experience are mandatory.
• Working knowledge of life insurance products and applicable policies, procedures, and guidelines.
• Work experience with Microsoft Office and Microsoft Teams.
• Strong typing and documentation skills; empathy, sensitivity, and tact in customer support.
• Inbound/outbound customer service experience, communication skills, and phone etiquette are required.
• Ability to multitask between client applications and DXC systems.

Schedule

• Monday through Friday; business hours are 7:30 a.m. to 6 p.m. Central Time.

Work environment

• A laptop, docking station, monitors, and headset will be provided.
• DXC describes its work model as prioritizing in-person collaboration while offering flexibility; the specific arrangement for this role is not stated.