Airport Operations Systems Lead

Overview

Senior Analyst – Business Operations Systems

Dubai

Technology and Operations Department

Manager - Business Systems

Senior Analyst – Business Systems

Key responsibilities

• Lead the design, implementation, and integration of terminal, airfield, and baggage systems such as AODB, RMS, BHS, BRS, CUPPS, CUSS, and FIDS
• Ensure operational systems maintain uninterrupted 24/7 functionality with strong focus on system reliability, incident response, and business continuity planning
• Develop scope of work documents, execution plans, commissioning documents, and training materials for airport systems projects
• Prepare and coordinate system testing plans, UAT scenarios, test cases, and end-user training with vendors and stakeholders
• Drive digital transformation initiatives through the implementation of AI, Machine Learning, automation, and predictive analytics to improve passenger flow and operational efficiency
• Support seamless interoperability across airport systems including security, passenger services, baggage operations, and flight operations
• Manage lifecycle upgrades, migrations, and ensure alignment with cybersecurity, compliance, and aviation regulatory standards
• Coordinate with internal stakeholders including AOCC, baggage operations, airside teams, IT, and leadership, as well as external vendors and regulatory bodies
• Knowledge, skills & experience:
• Bachelor’s degree in Engineering, Information Technology, or Aviation Management (Master’s degree preferred)
• 7–10 years of overall experience with at least 7 years of relevant experience in airport operations systems or aviation IT
• Strong knowledge of terminal systems such as CUTE/CUPPS, CUSS, FIDS, BRS, and security screening systems
• Strong knowledge of airfield systems such as AODB, RMS, Airport Surveillance, Surface Movement Systems, and Gate Management Systems
• Strong knowledge of baggage systems such as BHS, SCADA, BRS, and airline DCS integrations
• Experience with Airport Collaborative Decision Making (ACDM), ORAT, terminal readiness programs, and digital commissioning
• Proven experience leading AI/ML initiatives, automation projects, and operational planning improvements
• Strong project management, cross-functional leadership, vendor management, and stakeholder engagement skills
• Familiarity with aviation standards such as IATA, ICAO, ACI, and ITSM frameworks such as ITIL
• Excellent analytical thinking, communication, and strategic problem-solving skills