Administrator II - Bilingual, Documentation

The Bilingual Documentation Administrator is responsible for initiating and completing the renewal and mortgage discharge processes for First National and 3rd Party Servicers.

Accurately input renewals details on Optimus (renewal directory or manual when required)

Check errors on directory reports and weekly reports making corrections where required

Prepare Conversion Agreements for Adjustable mortgages when requested by client

Generate and mail confirmation letters to client

Audit renewals/conversion to ensure accuracy of terms inputted

Maintain investor spreadsheets for renewal allocations and reporting commitments for Accounting, investors and management on a daily basis based on guidelines from treasury

Maintain current interest rate sheets used by Renewal Administration Department

Manage and complete daily workflow items

Prepare mortgage Discharge Statements

Audit discharge statements to ensure accurate penalties, fees and notes are in place

Prepare discharge documents for all residential mortgages 30-60 days after loan is paid out

Complete all other projects as assigned by management

You have acquired a post-secondary diploma or degree

You have some experience in the mortgage industry (may not be applicable for entry-level positions)

You enjoy problem-solving

Bilingualism (French, English) required

Office environment

Periods of high volume with tight timelines

Long periods of stationary position/sitting

Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)

Long periods of time in viewing a computer screen

Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program

Competitive Compensation

Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)

Extensive training programs to set our employees up for success

Modern office environment conducive to collaboration

Supportive teamwork culture

Opportunities to give back to the communities and work through events focused on a variety of charities

Ongoing social events throughout the year

The team you’ll join: Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.